AMY JONES
WEST BEND,Wisconsin
Summary
Customer-oriented, strategic-thinking sales professional with years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions.
Overview
15
15
years of professional experience
Work History
Sales Account Manager
Holiday Wholesale
04.2022 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Provided ongoing support to clients after the sale, ensuring long-term loyalty and repeat business opportunities.
- Ensured high levels of customer satisfaction by addressing concerns promptly and resolving issues effectively.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Managed portfolio accounts totaling $2,500,000.00 in sales.
Field Sales & Service Representative
Lil Drug/ Associated Distributors
04.2020 - 04.2022
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Developed and presented pitches detailing practical and financial product benefits.
- Maintained responsibility for 150 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Visited key customers repeatedly to promote retention and relationships.
- Met or exceeded sales, customer service and loyalty program standards.
- Prioritized tasks and projects to meet tight deadlines.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
Sales Coordinator
Reliable Door and Dock
06.2019 - 03.2020
- Provide various forms of written communication and correspondence support to advisers when necessary in form of letters, emails or notes composed and typed according to company procedures
- Provide first impression experience through welcoming client and vendors at office, at various events and fielding incoming calls
- Update files and computerized databases of information containing customer lists, sales leads and other related details while also checking for accuracy
- Prepare sales documents, client reviews, weekly reports and participant education materials to assist advisers in delivering and ensuring client satisfaction
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Account Manager/ Customer Service Representative
Complete Office
10.2018 - 05.2019
- Managed customer relations and customer service through daily communication and interaction
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Informed customers about special promotions and provided detailed information for various products
- Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries
- Set up new accounts, established customer credit, and set up payment methods
- Maintained records related to sales, returns and inventory availability
- Generated new accounts by implementing effective networking and content marketing strategies
- Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
- Recommended brand products to customers, highlighted benefits and redirected objections to secure new business
Sales/ Admin. Assistant National Sales Manager
Frontier Soups
08.2009 - 09.2018
- Attended Fancy Food, Kehe and UNFI Food Shows promoting new soup products to new and existing accounts
- Obtained new customers and maintain existing customers
- Excellent track record of building solid client relationships
- Prepared and organized materials needed for meetings and conferences
- Handled sales orders for Major Grocery and Specialty Food Stores
- Organized trade shows around the country, increasing sales 10% each year
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Demonstrated products and specific features at customer locations and special events
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Attended events, training seminars and manufacturer product showcases.
Education
Illinois State University
Normal, ILSkills
- Self-motivated
- Extremely organized
- Strong communication and interpersonal skills
- Motivated team player
- Multitasking ability
- Energetic and driven
Timeline
Sales Account Manager
Holiday Wholesale
04.2022 - Current
Field Sales & Service Representative
Lil Drug/ Associated Distributors
04.2020 - 04.2022
Sales Coordinator
Reliable Door and Dock
06.2019 - 03.2020
Account Manager/ Customer Service Representative
Complete Office
10.2018 - 05.2019
Sales/ Admin. Assistant National Sales Manager
Frontier Soups
08.2009 - 09.2018
Illinois State University
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