Amy Jones
Lake,MS
Summary
Adept at driving business growth and enhancing customer satisfaction, I leveraged my financial planning and leadership skills at Rumor Haz It... to significantly increase revenue. My background includes mastering salon hygiene, fostering team collaboration, and excelling in high-pressure environments, making me a valuable asset to any team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Modern Stylist with extensive knowledge of [Product] sales and [Technique]. Skilled at maintaining relationships with customers through superior customer service and conflict resolution. Knowledgeable about [Type] styling and [Tool] maintenance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Hair Salon Owner/Stylist
Rumor Haz It...
09.2007 - Current
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Educated service personnel on company policy and procedure.
Receptionist
Southern Care Hospice
11.2007 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Reduced incoming call response time by implementing an effective call routing system.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
Manager
Beehive Homes Assisted Living
02.2003 - 11.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
CNA/ER Technician
Lackey Hospital
01.2000 - 12.2001
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Education
Associate of Science - Liberal Arts And General Studies
East Central Community College
Decatur, MS05.2001
High School Diploma -
Forest High School
Forest, MS05.1999
Skills
- Appointment Scheduling
- Business Management
- Financial Planning
- Health and safety
- Employee Training
- Staff Management
- Customer Service
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Leadership and team building
- Leadership and Delegation
Timeline
Receptionist
Southern Care Hospice
11.2007 - 07.2010
Hair Salon Owner/Stylist
Rumor Haz It...
09.2007 - Current
Manager
Beehive Homes Assisted Living
02.2003 - 11.2009
CNA/ER Technician
Lackey Hospital
01.2000 - 12.2001
Associate of Science - Liberal Arts And General Studies
East Central Community College
High School Diploma -
Forest High School
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