Amy Jones

As a Residential Assistant Manager, I play a key role in creating a positive and well-organized living environment for residents. I assist the property manager with daily operations, ensuring all procedures run smoothly and efficiently. I am attentive to residents’ needs, responding promptly to concerns and resolving issues to maintain their satisfaction. I handle maintenance requests, coordinate with service teams, and communicate important updates to residents. Additionally, I help plan and execute community events that foster a sense of belonging among residents. My attention to detail, strong organizational skills, and commitment to excellent customer service make me a dependable resource for both colleagues and residents alike.

As a Residential Leasing Manager of a Class A property undergoing renovations, I oversaw all aspects of the leasing process within our community. I was responsible for marketing available units, conducting property tours, and guiding prospective residents through the application and leasing procedures. My role involved screening applicants, preparing lease agreements, and ensuring compliance with all relevant laws and company policies. I maintained strong relationships with residents by addressing their questions and concerns, handling renewals, and coordinating move-ins and move-outs. With a focus on customer service and occupancy goals, I worked closely with my team to create a welcoming environment while maximizing the property’s leasing potential.

As a Senior Leasing Associate for a luxury high-rise, I played an instrumental role in assisting with the property takeover, demonstrating initiative and adaptability throughout the transition. As a self-starter, I proactively addressed challenges, coordinated with the management team, and ensured a seamless experience for both new and existing residents. My responsibilities included guiding prospective tenants through the leasing process, handling resident conflicts with discretion and efficiency, and maintaining positive, professional relationships with the commercial businesses located within the building. My commitment to excellence and strong communication skills allowed me to uphold the high standards expected in a luxury residential environment, fostering a sense of community and satisfaction among residents and commercial partners alike.

As a leasing consultant on a class A lease-up, I consistently achieved an impressive closing ratio, averaging between 33% and 50% on new leases. My strong sales skills, attention to prospective residents’ needs, and ability to build rapport quickly enabled me to convert a high percentage of tours into signed leases. My performance and dedication to excellence were recognized when I was nominated for Leasing Consultant of the Year during my time with the company, highlighting my commitment to delivering outstanding results and customer service.