Amy Jordan
Milton,WV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Office Manager
Valley Health Systems
Milton, WV
02.2018 - Current
- Oversaw team performance, promoting effective task management and coordination.
- Played an integral role in the recruitment of new employees by providing assistance during onboarding and training.
- Performed in-depth analysis of data from diverse sources, allowing for identification of key trends and formulation of targeted improvement strategies.
- Ensured the secure handling and storage of personnel.
- Developed and implemented office policies and procedures.
- Optimized departmental communications through the implementation of effective strategies.
- Maintained vigilant oversight of inventory levels, ensuring timely ordering when necessary.
- Ensured compliance with applicable laws regarding employment practices.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and executed strategic plans for business growth.
- Monitored budgets, resources, and performance metrics.
- Implemented effective policies and procedures for operations.
- Facilitated conflict resolution among staff members when necessary.
- Maintained regulatory compliance standards throughout the organization.
Education
Master of Public Administration -
Marshall University
Huntington, WV08-2023
Skills
- Expense Reporting
- Compliance Monitoring
- Administrative Support
- Operations Management
Timeline
Office Manager
Valley Health Systems
02.2018 - Current
Master of Public Administration -
Marshall University