Amy Jordan

• Lead all functions of HR and Talent Acquisition.
• Develop and execute a strategic approach to employee engagement and culture.
• Advise on department action plans, team member counseling, and corrective action.
• Identify and track KPIs for continuous improvement of culture, compliance, and training programs.
• Act as counsel to the Managing Director to provide expertise on organizational development.
• Manage the HR budget and forecast.
• Create and implement strategies to hire top talent, and develop current leaders.
• Partner with the corporate office to consistently improve benefit and total reward programs.
• Responsible for completing cultural assessments and audits related to all HR practices and compliance.

• I continued to consult after leaving my position in July 2023.
• Transitioned 1099 workers to W-2 employees.
• Worked with the U.S. Immigration Department to hire six visa workers.

• Led and developed the HR team for a multi-state, technical support business with over 2,000 employees and 200 business contracts.
• Guided a team of four HRBPs that conducted employee relations investigations.
• Partnered with leaders on people management regarding coaching, counseling, and corrective action discussions.
• Developed three HR coordinators who were responsible for HRIS workflows, benefits, and recognition programs.
• Approved all team member leave requests (FMLA, ADA, ACA, PLOA).
• Implemented a tracking tool to improve the investigation process related to favorable unemployment determinations.
• Directed leaders on workforce reductions when contracts ended.
• Led the process to integrate labor laws by state into company documents related to onboarding, payroll, leaves of absence, and corrective actions.

• Hired to create HR policies and procedures for a commercial lawn and landscape company that experienced rapid growth.
• Created an employee handbook that aligned with federal and local regulations.
• Established job descriptions and compensation structures.
• Managed the recruitment and hiring process.
• Trained management on how to properly counsel employees and document performance issues.
• Planned employee events to boost morale and build a positive culture.

• Directed HR operations, including recruitment and on-boarding for a property with 1,200 team members.
• Managed and continuously developed an HR staff of 10 and ensured HR services were effectively delivered to all team members.
• Collaborated with the Executive Team and property leaders on how to align and implement effective HR initiatives regarding talent, change management, compensation, DEI, and work culture.
• Facilitated leadership training for all new property leaders.
• Managed the relationship and grievance process with the UAW and USW.
• Met with employees to address concerns and grievances, and handled the steps of discipline or termination.
• Planned and executed employee events.
• Projected, managed, and reported on the annual HR budget.
• Enhanced the onboarding and orientation process, resulting in a 20% reduction in new hire turnover.
• Created a "Walk in Your Shoes" program for leaders to experience a day in the life of their operational staff, to boost employee morale and staff appreciation.
• Assisted in leading the Business Impact Group.
• Created a performance management program for potential leaders.
• Conducted presentations to the Executive Team regarding hiring and retention trends.

Promoted to a corporate role to build and implement a new company-wide TA program after large merger.

• Directed Talent Acquisition team for 7 casino properties across 4 states.
• Provided direction to hiring managers regarding compensation, relocation, and bonus programs
• Facilitated training to leaders on best interview and hiring practices
• Anticipated future staffing needs and built talent pipeline
• Conducted annual performance management reviews with leadership team at each property
• Developed and led Puerto Rico recruiting project which resulted in hiring and relocating over 200 experienced workers

• Directed HR programs, and continuously updated policies and processes, to improve operational efficiency.
• Managed the full-cycle talent acquisition process and created strategies and programs to retain and develop top talent.
• Provided HR consultation services to leadership regarding performance management, employee morale, counseling/coaching, and the disciplinary action process.
• Investigated workplace issues with professionalism and sensitivity, and provided detailed reports with recommendations to senior executives.
• Partnered with the CEO to uphold all compliance standards and create an environment of compliance and excellence.
• Handled sensitive employee and company information with the highest level of confidentiality and discretion.
• Compiled reports to provide various HR metrics to the local and regional CEOs.

• Implemented HR and recruiting functions for a start-up real estate investment firm.
• Partnered with the Executive Team to establish HR policies, processes, and initiatives to align with the overall business strategy and federal and state laws.
• Developed job descriptions for current and future positions.
• Constructed a compensation plan with salary grades, bonus structure, and benefit options.
• Managed full c
• Created a comprehensive orientation program for new employees.
• Trained managers on all new HR policies, processes, initiatives, and basic leadership responsibilities.
• Investigated workplace issues with professionalism and sensitivity and provided detailed reports with recommendations to senior executives.

• Sourced, qualified and conducted screening interviews with job candidates for clerical related positions across campus.
• Made hiring recommendations to hiring managers.
• Determined compensation and made offers of employment to applicants.
• Scheduled new employees for pre-employment screening and new hire orientation.
• Processed hiring-related paperwork and input data into human resources management system software.
• Managed the employee referral and bonus program.
• Coordinated volunteer worker program.
• Made recommendations to improve on-boarding process.
• Assisted with campus-wide employee engagement events.