AMY JORDAN
Portage,WI
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Director
Our House Senior Living- Portage RCAC
08.2024 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Life Enrichment Specialist
Clearview-Dodge County
01.2024 - 08.2024
- Organized group events and outings to enhance resident social interaction.
- Provided individualized support for residents needing additional assistance during activities.
- Managed budget constraints while ensuring high-quality programming through resourceful allocation.
- Established partnerships with community organizations to diversify programming options.
- Adapted activities for varying levels of cognitive or physical ability, ensuring every resident had access to meaningful engagement opportunities.
- Evaluated resident progress regularly and adjusted programming accordingly to ensure continued growth and engagement.
- Fostered a sense of belonging among residents by creating opportunities for shared experiences and bonding over shared interests or hobbies.
Administrator of Assisted Living Community
Lilac Springs Living Community
01.2023 - 12.2023
- Maintained up-to-date knowledge regarding relevant laws and regulations governing assisted living facilities in the area.
- Assisted with the development of individualized care plans for each resident based on their needs.
- Performed administrative tasks such as ordering supplies, preparing reports, updating documents and records as needed.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Reviewed applications from potential residents to determine eligibility for assisted living home.
Life Enrichment Director
Lilac Springs Living Community
04.2022 - 01.2023
- Managed a team of volunteers providing support during activities and special events.
- Assisted in administering medication reminders when needed by residents.
- Created and maintained a budget for Life Enrichment programming.
- Developed and implemented innovative recreational activities for senior citizens to promote physical, mental, and emotional wellbeing.
Life Enrichment Director
Jefferson Memory Care
02.2021 - 04.2022
- Organized and facilitated group outings such as museum trips, shopping excursions, and hands on experiences.
- Demonstrated excellent communication skills when interacting with staff members, families of residents, and community partners.
- Implemented quality assurance measures to evaluate effectiveness of programs offered.
- Developed and implemented innovative recreational activities for senior citizens to promote physical, mental, and emotional wellbeing.
In Home Health Care
TLC LLC
11.2020 - 04.2022
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Assisted patients with bathing and grooming to encourage personal hygiene.
- Prepared beds and changed linens, maximizing patient comfort.
- Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Medication Managment
Center General Manager
Gap Inc. Gap Specialty #9656 /#2906
10.2016 - 10.2020
- Drives sales growth by overseeing the product lifecycle and has a primary duty of management, actively directing and managing direct reports
- Responsible for the overall floor set process to ensure product is available and merchandised on the sales floor in a visually compelling way
- Leverages visual merchandising filters to create sell down strategies and impact decision making
- Manages competing priorities and business complexities in our higher volume stores
- Leads and develops leaders and associates in various roles and levels including managers and associates
- Responsible for talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development
- Creating an emotionally engaging customer experience
- While building loyalty and company culture.
General Manager
GAP INC. / OLD NAVY BRAND
08.2010 - 10.2016
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Education
Design and Textile in Fibers/ Commercial application
01.2006
Bachelor's Degree - Textile and Design
01.1993
High School Diploma - US
05.1990
Skills
- In and Out Training 2014
- Leader Academy - Valedictorian 2013
- Working with Diversity - sessions training leader
- Intelligence 20 - Inner Self Awareness
- Management 101 and 102 certifications
- Visual Merchandising 101 and 102
- Coaching and Communication certification 2011, 2013
- Strength Finders training 2012, 2013
- Loss Prevention and Compliancy training
- Sexual Harassment and Union Conversation training Several
- Customer Recognition of Excellence
- Government Regulations
- Client Requirements
- Assisted Living
- Medical Histories and Vital Statistics
- Senior Care
- Daily Operations Oversight
- Resident Care Standards
- Employee Appraisals
- Resident Support
- Payroll Administration
- Infection Control Procedures
- Resident Chart Coordination
- Critical Thinking
- Staff Assessments
- Compliance Requirements
- Floor Assignments
- Recordkeeping Requirements
- Patient Safety
- Office Operations
- Intake Understanding
- Profitability Strategies
- Facility Oversight
- Reading Comprehension
- Accreditation Coordination
- Recruit Well-Qualified Staff
- Nursing Staff Supervision
- Patient Care Assessment
- Incident Reports
- HIPAA Guidelines
- Complex Problem-Solving
- Electronic Medical Record Software
- Individualized Care Plans
- Train Employees
- Task Prioritization
- Emergency Readiness
- Wound Care
- Community engagement
- Program management
- Strategic planning
Certification
- CNA - Certified Nurse Assistant
- Certified CBRF educated by State of WI.
Timeline
Executive Director - Our House Senior Living- Portage RCAC
08.2024 - Current
Life Enrichment Specialist - Clearview-Dodge County
01.2024 - 08.2024
Administrator of Assisted Living Community - Lilac Springs Living Community
01.2023 - 12.2023
Life Enrichment Director - Lilac Springs Living Community
04.2022 - 01.2023
Life Enrichment Director - Jefferson Memory Care
02.2021 - 04.2022
In Home Health Care - TLC LLC
11.2020 - 04.2022
Center General Manager - Gap Inc. Gap Specialty #9656 /#2906
10.2016 - 10.2020
General Manager - GAP INC. / OLD NAVY BRAND
08.2010 - 10.2016
UNIVERSITY OF TORONTO - Bachelor's Degree, Textile and Design
MONROE HIGH SCHOOL - High School Diploma, US
MOHAWK UNIVERSITY - , Design and Textile in Fibers/ Commercial application
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