Summary

Overview

Work History

Education

Skills

Volunteer Experience

Healthcare Systems And Technology

Key Operational Achievements

Timeline

AMY JO WALL

Littleton,CO

Summary

Healthcare operations and clinic administration leader with 15+ years of progressive experience managing multi-provider medical practices, healthcare operations, administrative teams, and service organizations. Proven expertise in practice operations, provider scheduling optimization, revenue cycle support, Epic EMR administration, quality improvement, patient experience management, and regulatory compliance. Recognized for identifying operational inefficiencies, implementing sustainable workflow improvements, and leading cross-functional initiatives that improve patient access, financial performance, staff engagement, and organizational effectiveness. Extensive experience partnering with physicians, executive leadership, revenue cycle teams, clinical staff, and administrative departments to support strategic initiatives and operational excellence. Demonstrated success in healthcare operations management, practice transformation, staff development, quality metrics achievement, patient relations, process improvement, and organizational growth within high-volume healthcare environments.

Overview

years of professional experience

Work History

Lead Patient Services Representative / Administrative Assistant III

CU FAMILY MEDICINE – PARK MEADOWS

Lone Tree, CO

01.2022 - Current

Serve as the operational lead supporting a high-volume family medicine clinic, providing workflow leadership, administrative oversight, staff training, and operational support while collaborating with providers, nursing staff, billing departments, and leadership teams.
Streamlined provider scheduling operations through the development and maintenance of detailed provider templates designed to maximize productivity, improve patient access, and enhance quality of care.
Partnered with leadership to redesign provider templates, visit types, and scheduling structures to better align clinic capacity with patient demand.
Manage complex provider schedules through daily schedule review, session optimization, appointment adjustments, and workflow coordination.
Oversee front-end clinic operations supporting more than 80 patient visits daily while maintaining accuracy, efficiency, and service excellence.
Coordinate patient scheduling, appointment management, wait-list utilization, visit corrections, and patient access initiatives.
Identified coding discrepancies and conducted root cause analysis to prevent revenue loss and improve reimbursement accuracy.
Collaborated with billing and revenue cycle teams to correct Welcome to Medicare billing issues and improve charge capture.
Developed reporting tools to identify discrepancies between payment systems and banking reports, improving financial accuracy across clinics.
Led point-of-service collection initiatives that increased clinic collection performance into the 90th percentile.
Managed front-end work queues to support timely claims processing and billing workflows.
Serve as Clinic Quality Metrics Champion.
Led initiatives that helped the clinic become the first within the Community Practice Division to achieve all quality metrics.
Developed training tools and workflow documentation supporting care gap closure and quality reporting accuracy.
Implemented Medicare verification and scheduling workflows to improve compliance and billing accuracy.
Maintained oversight of referral management, authorization processes, and RAC-related compliance workflows.
Provide workflow leadership, operational guidance, and training support for front-office personnel.
Spearheaded onboarding and training initiatives throughout the Denver Metro region.
Developed a centralized Microsoft Teams resource library containing workflow guides, templates, and training materials.
Created emergency response procedures and served as a key contributor to the clinic Emergency Disaster Plan.
Serve as Epic Super User and operational subject matter expert.
Member, Practice Transformation Committee.
Member, Practice Acquisition Team.
Contributor to 2026 Strategic Planning initiatives.
Share operational tools and workflow improvements with multiple CU Medicine clinic locations.

Office Manager (Promoted from Care Coordinator / Billing Assistant)

RANCH VIEW FAMILY MEDICINE

Lone Tree, CO

01.2020 - 12.2021

Managed daily clinic operations, staff coordination, scheduling, financial processes, patient relations, and revenue cycle support.
Oversaw clinic administrative operations including scheduling, accounts payable, insurance processing, and operational workflows.
Managed billing, coding review, claims submission, appeals, insurance follow-up, and payment reconciliation.
Implemented clinic protocols and operational procedures for a respiratory care clinic during COVID-19.
Coordinated staff education initiatives and patient communication campaigns.
Managed patient escalations and service recovery efforts while maintaining high patient satisfaction.
Oversaw point-of-service collections and financial reconciliation activities.

Client Service Associate / Coordinator

AMERIPRISE FINANCIAL

Chicago, IL

11.2014 - 08.2019

Provided high-level operational, administrative, recruiting, compliance, and executive support within a fast-paced financial services environment.
Supported the Regional Complex Director through executive calendar management, travel coordination, recruiting support, expense management, and special projects.
Coordinated complex travel arrangements including airfare, lodging, transportation, dining reservations, and multi-city itineraries.
Managed executive schedules, meetings, interviews, recruiting events, and advisor onboarding activities.
Assisted in the achievement of Regional Complex Director of the Year recognition through high-level administrative and operational support.
Coordinated recruitment events, candidate travel, onboarding logistics, relocation support, and orientation activities.
Partnered with recruiters, hiring managers, and executives to facilitate advisor recruitment and transitions.
Prepared onboarding documentation, welcome materials, operational resources, and transition support packages.
Served as a key operational resource for advisor onboarding and integration initiatives.
Supported four financial advisors managing over $1 million in annual production.
Managed account transfers, new account setup, client transactions, money movement, and estate settlement processing.
Assisted with compliance oversight, licensing administration, expense management, and operational reporting.
Coordinated marketing events, recruiting functions, seminars, and client appreciation programs.
Managed branch expenses, vendor relationships, office operations, mail handling, and administrative support functions.

Office Supervisor (Promoted from Patient Service Representative)

FRANCISCAN PHYSICIAN NETWORK

Chesterton, IN

10.2011 - 11.2014

Supervised administrative operations supporting twelve physician offices and approximately thirty employees.
Managed payroll, budgeting, scheduling, operational reporting, and performance management initiatives.
Established productivity metrics and reporting systems to improve operational accountability.
Oversaw billing, coding corrections, insurance follow-up, and revenue cycle processes.
Coordinated community outreach events, office operations, and staff development activities.
Streamlined scheduling processes to improve efficiency, patient satisfaction, and clinic performance.

Assistant Manager / Clinical Assistant

PLANNED PARENTHOOD OF INDIANA

Merrillville, IN

01.2009 - 08.2011

Supervised and developed a team of twelve employees.
Managed daily clinic operations and patient flow.
Developed team-building initiatives that improved employee engagement and workplace culture.
Provided direct patient care support including intake, counseling, injections, phlebotomy assistance, charting, and documentation.
Managed billing, coding, collections, and financial transactions.

Teller

HORIZON BANK

Michigan City, IN

12.2007 - 12.2008

Processed customer banking transactions and account services.
Managed cash handling, account opening support, and financial documentation.
Maintained accuracy while balancing large cash volumes and financial records.

Service Supervisor (Front-End Manager)

ALBERTSON'S

Colorado Springs, CO

10.2001 - 10.2007

Supervised approximately thirty employees in a high-volume retail environment.
Managed customer service operations, scheduling, cash reconciliation, and employee development.
Established performance expectations and reporting processes to improve operational efficiency.
Provided leadership, coaching, and conflict resolution support for staff members.