Amy J Silva
Odessa
Summary
Experienced support professional with a strong ability to provide excellent administrative and client support. Proven track record of effectively handling multiple tasks and making valuable contributions to team goals. Well-regarded for reliability and adaptability in fast-paced work settings, demonstrating exceptional communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Support Staff
Summit Industrial Park
01.2024 - 07.2024
- Inbound Invoice tickets
- Outbound Invoice tickets
- Communication between sales and yard
- On call
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Human Resource Staff Development
Medical Center Hospital-Odessa
11.2021 - 09.2023
- Orientation for all new hires
- Handle outlook calendars
- Answer phone
- Filing
- Issue Symplr module to every employee
- Power Presentations
- Responsible for all Tuition Reimbursement through the hospital
- BLS Instructor
- Established positive relationships with customers and other staff members.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Led training sessions for new staff, equipping them with necessary skills and knowledge for their roles.
- Enhanced employee understanding of company policies through development of accessible online handbook.
Account Payables & Receivables
Oil GasTech-Odessa
01.2015 - 06.2015
- Implemented changes to the A/R process, reducing debtor days by an average of 15 and significantly increasing cash flow in the organization.
- Efficiently handled various types of accounts
- Client/Vendor relations
- Generate monthly, quarterly, and yearly reports tracking progress.
- Logged payments into system
- Created Invoices
- Filing system
Office Manager
Permian Demolition Service-Odessa
09.2007 - 12.2014
- Accounts receivable
- Accounts payable
- Payroll
- Billing
- Filling and data archiving Spreadsheets
- Travel Arrangements
- Invoice Process Create monthly reports
- Efficiently handled various types of accounts
- Handled large amounts of cash
- Confidentially handled business tax information and email communications
- Sales of all different types of metal
- Responsible for creating and typing bid on jobs
Education
Diploma -
Odessa High School
Odessa, TX01.1992
Associate of Science - Office Administration-Medical Office Emphasis
Odessa College
Odessa, TX05-2025
Skills
- Proficient in Microsoft Office
- Proficient in Adobe Illustrator
- Excel
- Proficient in QuickBooks
- Experience with SAP systems
- Answer multi phone lines
- Professional email management
- Copy
- Fax
- Fluent in English and Spanish
- Time-sensitive project management
- Project coordination
- Proactive initiator
- Conflict resolution
- Travel planning
- Filing and data archiving
- Organizational management
Timeline
Support Staff
Summit Industrial Park
01.2024 - 07.2024
Human Resource Staff Development
Medical Center Hospital-Odessa
11.2021 - 09.2023
Account Payables & Receivables
Oil GasTech-Odessa
01.2015 - 06.2015
Office Manager
Permian Demolition Service-Odessa
09.2007 - 12.2014
Diploma -
Odessa High School
Associate of Science - Office Administration-Medical Office Emphasis
Odessa College
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