AMY JUMP
Salem,MA
Summary
Highly organized, motivated, and competent Medical Billing Revenue Cycle Analyst with over 20+ years of experience in managing the whole revenue cycle for health care agencies. Adept in overseeing the daily management of medical practice/personnel, supervising staff, and ensuring appropriate payment collection procedures being followed. Disciplined Accounts Receivable Supervisor with 20 years of experience in financial roles. Outstanding knowledge of Medical Revenue, Collection Management and Medical Coding practices. Maximizes department productivity while maintaining clear communication with associates and clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable Supervisor
American Renal Associates
03.2020
- Oversees daily transactions and billing for Dialysis clinics
- Manage month-end and year-end closing
- Monitor the daily performance of the Managed Care Billing Department
- Collaborate with other Managers/Supervisors to establish policies and procedures aligned with company's targets
- Ensure that billing and collection procedures follow the law
- Track the progress of financial objectives.
Accounts Receivable Supervisor
Innovative Renal Care
04.2020 - Current
- Enhanced team productivity by providing regular training on accounting software and tools.
- Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Ensured compliance with company policies and industry regulations through regular audits and updates to departmental procedures.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Coordinated cross-functional projects that improved overall efficiency within the finance department.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
- Updated aging reports based on daily audits.
- Completed daily process adjustments to maintain accuracy.
- Reconciled daily AR ledger and verified proper posting.
- Processed incoming payments in accordance with established financial policies.
- Resolved valid or authorized deductions by entering adjusting entries.
- New process to enhance the processing of claim with "COB "issues.
Medical Billing and Coding Instructor
Roxbury Community College
01.2019 - 06.2024
- Promoted an inclusive learning environment where diverse perspectives were valued and encouraged open discussion among students.
- Developed strong relationships with students, providing support and guidance beyond the classroom setting as needed.
- Designed innovative lessons utilizing multimedia tools, leading to higher retention rates and overall improved performance.
- Managed classroom effectively, addressing any behavioral issues promptly while maintaining focus on academic goals.
- Served as a mentor to new instructors within the department, offering guidance and support in their professional growth.
- Implemented effective teaching techniques tailored to various learning styles, ensuring all students had access to meaningful educational experiences.
- Stayed current with developments in the field of medical billing and coding by attending conferences and workshops which helped update course materials accordingly.
- Evaluated student progress regularly through assessments, adjusting teaching strategies as needed to address areas of weakness or confusion.
- Leading have empathy for my students and I've assisted many students getting books and being flexible on assignments when there life was turned upside down.
Senior Revenue Analyst
Nizhoni Health Systems
07.2019 - 04.2020
- Streamlined invoicing processes for improved accuracy and timely payments.
- Delivered comprehensive analysis of sales operations, identifying areas for improvement in the revenue cycle process.
- Increased revenue by identifying and rectifying discrepancies in billing and pricing.
- Conducted regular audits of sales contracts, maintaining compliance with company policies and regulations.
- Established key performance indicators to monitor and evaluate revenue trends effectively.
- Performed ad-hoc analyses as requested by senior management to support data-driven decision making in matters related to revenues generation.
- Enhanced internal controls, ensuring accurate financial reporting and minimizing risk exposure.
- Implemented data-driven recommendations, enhancing the efficiency of revenue management processes.
- Monitored client accounts closely to detect potential issues or delays in payment, enabling a swift resolution process.
- Reduced outstanding accounts receivable balances through proactive follow-up and negotiation tactics.
- Trained junior analysts on company-specific systems and best practices for efficient revenue analysis work flow execution.
- Collaborated with cross-functional teams to identify opportunities for growth and optimization.
- I was added to team to collect millions of back monies from the state of MA. At that time, the project ran brought in millions of dollars.
Senior Revenue Analyst
Nizhoni Home Health Care
07.2019 - 03.2020
- Analyzing denials for MassHealth (Medicaid) claims
- AR recovery for Medicaid claims
- Rebilling claims, collaborating with our authorization department to obtain reimbursement.
ED Physician Revenue Account Manager
Logix Health Care
07.2017 - 05.2019
- Serve as the liaison between Practice Operations and Revenue Cycle teams
- Monitor production reports and provide guidance based on production statistics
- Consistently complying with applicable laws and regulations and ensuring the facility adheres to all insurance laws and regulations
- Assisting and supervising daily functions of the medical billing cycle, streamlining the payment collections processes
- Identifying and correcting shortcomings in billing system improvements
- Handling billing financial standards by providing annual billing budget information, monitoring expenditure, identifying variances, and implementing corrective actions
- Reviewing disputed medical bills and resolving them by suggesting solutions
- Monitoring payments of medical bills, transmitting electronic claims and dealing directly with providers and insurance companies
- Manages billing records to ensure accuracy of all information and closely monitor age trial balance reports (ATB) for handling of insurance claims
- Responsible for the accounts receivable of seven different ED Physician groups, some with more than one site
- The client's charges total over six million in charges each month, including credentialing, denial management and third party follow up
- Analyze effectiveness of policies and procedures
- Analyzed the top denials for each client and identified solutions to increase cash and A/R days
- Maintained a strong relationship with all clients and presented trends to them monthly.
Emergency Physician Revenue Account Manager
Logix Health
07.2017 - 05.2019
- Mentored medical students and residents in emergency medicine best practices, enhancing their clinical knowledge and skills.
- Championed a proactive approach towards mental health support for ER staff members exposed to high-stress environments daily.
- Collaborated with interdisciplinary teams to provide comprehensive patient care plans.
- Acted liaison between the emergency department and other hospital units, fostering a collaborative approach to patient care across disciplines.
- Improved department efficiency with streamlined processes for admitting and discharging patients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Assistant Practive Manager
Speech Therapy Group
05.2016 - 06.2017
- Leveraged marketing strategies to increase visibility within the local community, attracting new patients while retaining existing ones.
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Evaluated and implemented new technologies to improve patient experience, such as electronic health records and online appointment booking systems.
- Managed all aspects of insurance claims processing, ensuring timely reimbursements while maintaining strong payer relationships.
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Optimized workflow processes for greater efficiency, allowing more time for direct patient interaction and care.
- Maintained strict compliance with HIPAA guidelines by overseeing proper handling of sensitive patient information throughout all aspects of practice operations.
- Developed and implemented office policies to ensure a smooth running practice and better patient experience.
- Collaborated with physicians on strategic planning initiatives to grow the practice and enhance its reputation in the community.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Facilitated improvement in overall patient care quality, implementing best practices for documentation and recordkeeping.
- Oversaw daily operations of the medical practice, ensuring adherence to industry standards and regulations.
- Coordinated staff schedules to maintain optimal coverage during peak hours while reducing overtime costs.
- Reduced patient wait times by optimizing appointment schedules and improving front desk efficiency.
- Addressed and remedied all patient or team member issues.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
Assistant Practice Manger
Speech Therapy Group, LLC
05.2016 - 06.2017
- Responsible for organizing, implementing, and managing practice protocols
- Conducted staff reviews, appraisals and conducted disciplinary actions
- Immediately addressed problems with patients to promote quick and successful resolution
- Independently worked patient collections and overseen all practice Revenue and AR
- Supervised a team of 5 Medical Administrative staff for Speech Therapy Practice
- Worked in collaboration with Practice Manager and Director on business decisions and to ensure we were always in compliance with all regulatory issues
- Fostered a positive work environment by consistently treating all employees and patients with respect and consideration
- Maintained and all record management system to analyze and process data
- Worked with management team to implement the proper division of responsibilities
- Trained interns and newly hired team members on office procedures and computer systems
- Tracking and obtaining authorizations from all carriers.
Physician Billing Revenue Specialist
Medical Recovery Systems
06.2015 - 06.2016
- Reduced outstanding debts by implementing a proactive collections process and establishing strong relationships with clients.
- Participated in cross-functional projects aimed at enhancing operational efficiency across departments.
- Provided exceptional customer service to both internal stakeholders and external clients while handling sensitive financial matters promptly.
- Coordinated month-end closing procedures for accurate financial reporting within strict deadlines.
- Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Played an integral role in system migrations by contributing valuable insights on process improvements related to revenue management functions.
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
- Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
- Assisted in the development of annual budgets, ensuring alignment with company goals and revenue targets.
- Stayed up-to-date on industry best practices and emerging technologies, applying new knowledge to drive revenue growth and operational excellence.
- Maintained strong relationships with external partners such as banks, auditors, and vendors, fostering a collaborative work environment.
- Supported management decision-making by providing insightful analyses on revenue trends and potential growth opportunities.
Physician Billing Revenue Specialist
Medical Recovery Systems
06.2015 - 06.2016
- Maintained and conducted daily facility billing operations
- Worked in correlation with Practice Manager's to maintain facility A/R
- Worked directly with insurance companies and patients for account resolutions
- Worked on improvements to billing system to maximize efficiency to reduce delinquency and insurance denials to increase accuracy and revenue
- Insured HIPPA Compliance
- Collaborated with various medical personnel to prepare medical bills, and aided patient's family for resolving disputes, answering inquiries, and collecting payments
- Solved billing queries by providing detailed explanation on various charges
- Managed billing records to ensure accuracy of all information and worked with age trail balances reports (ATB) for handing insurances claims
- Coordinated with other departments within hospital and/or other practices to ensure proper billing, checked the provided treatments procedures, and ensured no erroneous charges are incorporated in the final bill to the patients
- Checked, calculated, and corrected billing information in final bills
- Provided help to the support team for data entry
- Scanned laboratory reports and typed billing information in the database
- Maintained accurate information of medical records to compute fees or the due charges at the time of final bill preparation of the concerned patient
- Presented information and accurate reports regarding outstanding and completed billings to the senior manager.
Physician Billing Revenue Specialist
Doctors Revenue Management
11.2013 - 05.2015
- Reduced outstanding debts by implementing a proactive collections process and establishing strong relationships with clients.
- Participated in cross-functional projects aimed at enhancing operational efficiency across departments.
- Provided exceptional customer service to both internal stakeholders and external clients while handling sensitive financial matters promptly.
- Coordinated month-end closing procedures for accurate financial reporting within strict deadlines.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
- Developed customized payment plans for clients experiencing financial difficulties, minimizing losses due to uncollected revenues.
- Stayed up-to-date on industry best practices and emerging technologies, applying new knowledge to drive revenue growth and operational excellence.
Physician Billing Revenue Specialist
Doctors Revenue Management Services
11.2013 - 05.2015
- Maintained and conducted daily facility billing operations
- Worked in correlation with Practice Manager's to maintain facility A/R
- Insured HIPPA Compliance
- Managed billing records to ensure accuracy of all information and worked with age trail balances reports (ATB) for handing insurances claims
- Worked with the accounts team to monitor billing process through insurance agencies and assisted in resolving discrepancies
- Maintained an accurate database of patients by keeping up-to-date records regarding of patients by keeping up-to-date records regarding the use of various medical equipment, laboratory tests, and medical services provided
- Assisted the accounts section to perform verification calls with insurance companies
- Reviewed patient's charts for determining detected diagnosis and kept precise records of the treatments provided to create appropriate discharge bills
- Collaborated with the accounts team to solve discrepancies in hospital bills for medical services offered
- Interacted with various physicians, nursing staff, and other medical professionals to collect detailed information about clinical facilities provided to the patients during treatment
- Understood all the aspects of insurance cover, completed appropriate paperwork, and kept accurate track of patient data over multiple visits for treatment.
Medical Billing and Collections Specialist
TriHealth Digestive Institute
08.2012 - 11.2013
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Continually updated personal knowledge base regarding industry best practices, changes in coding guidelines, and advancements in medical billing technology to maximize revenue potential while maintaining strict adherence to ethical standards.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
Medical Billing Specialist and Medical Secretary
Gastroenterology Consultants of Greater Cincinnati/Tri-Health Digestive Institute
08.2012 - 11.2013
- Schedule all patient appointments and procedures
- Oversaw daily billing operations including, applying insurance and patient payments
- Insuring all accounts was reconciled
- Worked directly with Practice Manager regarding facility AR and collections for accounts
- Processed monthly reports for facility performance
- Generated and submitted invoices based upon financial schedule
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Checked patient data including insurance, demographic, and health history to ensure all information was current
- Scheduled, rescheduled, and managed all cancellation of appointments and procedures for doctor visits and procedures using EPIC
- Carefully wrote down all messages and coordinated with nursing staff to process and direct patients to appropriate departments.
Certified Nursing Assistant
St Elizabeth Hospital Medical Center
01.2007 - 08.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant/Health Unit Coordinator/Monitor Watcher
St. Elizabeth Health Care
01.2007 - 08.2011
- Worked in correlation with nursing staff to facilitate patient care
- Made sure the patient was ready for testing and procedures
- Treated patients with strokes, head traumas, comas, and various medical problems
- Assisted patients with bathing, dressing, feeding, lifting, and transferring
- Confirmed accurate completion and ordering of physician test and procedures, ensuring all reports and forms were completed upon admission and/or transfer
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Took and monitored patients' vital signs and obtained specimens for laboratory testing
- Chronic patient care in intensive care, telemetry care
- Adeptly managed the treatment from wound care and caring for 20 to 30 patients per shift.
Medical Secreatary
OBGYN Specialist
03.2004 - 12.2007
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
Rehabilitation Nursing Technician
Health South Rehabilitation Hospital
04.2004 - 12.2007
- Worked in correlation with nursing staff to facilitate patient care
- Made sure the patient was ready for testing and procedures
- Treated patients with strokes, head traumas, comas, and various medical problems
- Assisted patients with bathing, dressing, feeding, lifting, and transferring
- Confirmed accurate completion and ordering of physician test and procedures, ensuring all reports and forms were completed upon admission and/or transfer
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Took and monitored patients' vital signs and obtained specimens for laboratory testing
- Chronic patient care in physical rehabilitation facility
- Adeptly managed the treatment from wound care and caring for 20 to 30 patients per shift.
Medical Secretary
OBGYN Specialist of NKY
03.2004 - 12.2007
- Schedule all patient appointments and procedures
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Checked patient data including insurance, demographic, and health history to ensure all information was current
- Scheduled, rescheduled, and managed all cancellation of appointments and procedures for doctor visits and procedures using MISYS, Tiger
- Carefully wrote down all messages and coordinated with nursing staff to process and direct patients to appropriate departments.
Education
Management & Leadership Series -
Louisiana State University
Baton Rouge, LA01.2022
Certificate -
Southwestern College
Florence, KY01.2005
High School Diploma -
Grant County High School
Dry Ridge, KY05.2000
Skills
- Leadership trained
- Staff Training
- Financial Reporting
- Performance Improvement
- Workflow Planning
- Audit Support
- Credit management
- SAP Experience
- Accounts Receivable
- Collections experience
- Customer Relations
- Financial records and reporting
- Staff Management
- Cash Management
- Account Reconciliation
- Account Analysis
- Statement preparation
- Account updating
- Collections expertise
- Report reviewing
- Payment schedule determination
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Decision-Making
- Microsoft Office
- Employee Supervision
- Handling Complaints
- Leadership Development
Certification
2022 Completed Leadership and Management in 8 week work course. It taught me so much about needing to coach everyone based on their personalities. Building rapport, getting to know them you can usually pull something for any encounters, positive or negative.
Reading, Traveling, hiking
Like to hike in Salem- Occasionally we will head to New Hampshire or Maine.
Timeline
Accounts Receivable Supervisor
Innovative Renal Care
04.2020 - Current
Accounts Receivable Supervisor
American Renal Associates
03.2020
Senior Revenue Analyst
Nizhoni Health Systems
07.2019 - 04.2020
Senior Revenue Analyst
Nizhoni Home Health Care
07.2019 - 03.2020
Medical Billing and Coding Instructor
Roxbury Community College
01.2019 - 06.2024
Emergency Physician Revenue Account Manager
Logix Health
07.2017 - 05.2019
ED Physician Revenue Account Manager
Logix Health Care
07.2017 - 05.2019
Assistant Practive Manager
Speech Therapy Group
05.2016 - 06.2017
Assistant Practice Manger
Speech Therapy Group, LLC
05.2016 - 06.2017
Physician Billing Revenue Specialist
Medical Recovery Systems
06.2015 - 06.2016
Physician Billing Revenue Specialist
Medical Recovery Systems
06.2015 - 06.2016
Physician Billing Revenue Specialist
Doctors Revenue Management
11.2013 - 05.2015
Physician Billing Revenue Specialist
Doctors Revenue Management Services
11.2013 - 05.2015
Medical Billing and Collections Specialist
TriHealth Digestive Institute
08.2012 - 11.2013
Medical Billing Specialist and Medical Secretary
Gastroenterology Consultants of Greater Cincinnati/Tri-Health Digestive Institute
08.2012 - 11.2013
Certified Nursing Assistant
St Elizabeth Hospital Medical Center
01.2007 - 08.2011
Certified Nursing Assistant/Health Unit Coordinator/Monitor Watcher
St. Elizabeth Health Care
01.2007 - 08.2011
Rehabilitation Nursing Technician
Health South Rehabilitation Hospital
04.2004 - 12.2007
Medical Secreatary
OBGYN Specialist
03.2004 - 12.2007
Medical Secretary
OBGYN Specialist of NKY
03.2004 - 12.2007
Management & Leadership Series -
Louisiana State University
Certificate -
Southwestern College
High School Diploma -
Grant County High School
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