Amy White
Milwaukie
Summary
Restaurant professional with 20 years experience ranging from front to back of the house. Experience with serving, bartending, management, group catering and wine steward. Driven, hardworking, hospitality minded and friendly with knowledge in fine dining service. 15 years spent in high end and high volume establishments. Versatile team worker able to fill in multiple front of house positions. Organized, efficient and knowledgeable in fine and high volume dining service. Knowledgeable in food, beer wine and spirits. Adaptable and quick thinking Excellent customer service skills CMS first certification Knowledgeable in multiple POS formats
Overview
15
15
years of professional experience
Work History
Food and Beverage Manager
Oxford Suites
05.2022 - Current
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Coordinated employee schedules, payroll and new hire training.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Food and Beverage Supervisor
DoubleTree By Hilton Hotel Vancouver
07.2017 - 04.2022
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hire, train and manage all kitchen and dining room staff, including employee development, issuing disciplinary action and conducting performance reviews
- Maintain monthly inventory of food and bar items
- Established and execute menu for on-site catering events
- Prepare and serve items for catering guests
- Prepare and serve for 35-40 breakfast guests per day
- Coordinate with General and Facilities Managers to maintain dining and kitchen equipment to achieve compliance with local health and safety codes and regulations
Dining Room Manager, Wine Steward
Harry and Izzys
02.2009 - 11.2015
- Team builder, wine and spirits educator for Front of House staff.
- Maintenance, buying, organizing and cellaring for 300+ item wine list.
- Responsible for monthly inventory of all beer wine and spirits using Accubar inventory system.
- Daily front of house shift management including safety and sanitation checks for back of house and dining room.
- Oversee daily operations of all Front of House activities.
- Supervise daily and weekly reservations using Open Table platform.
- Weekly scheduling for various front of house departments.
- Programming and item adjustment in Micros POS system.
- End of shift financial responsibilities, balancing of safe and petty cash, collection of all server and bartender daily paperwork.
- Reports of sales for each department., Sales and service in upscale environment.
- Responsible for maintenance and inventory of wine list.
- Established specialty wine program to increase bottled wine sales
- Coordinated large party and events with limited and customized menus.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
Education
Bachelor of Science -
Ball State University
Muncie, IN07.2000
Skills
- Inventory
- Team building
- Scheduling
- Menu development
- Staff supervision
- High-volume dining
- Catering understanding
- Safe food handling
- Dependable and Responsible
Accomplishments
- CERTIFICATIONS
- Completed entry level exam for Court of Master Sommelier
- Nominated for ROSE award by peers for outstanding service
Timeline
Food and Beverage Manager
Oxford Suites
05.2022 - Current
Food and Beverage Supervisor
DoubleTree By Hilton Hotel Vancouver
07.2017 - 04.2022
Dining Room Manager, Wine Steward
Harry and Izzys
02.2009 - 11.2015
Bachelor of Science -
Ball State University
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