Amy Kalabsa
North Andover,MA
Summary
Dynamic professional with a proven track record in enhancing customer relationships and driving revenue growth, notably at Salon Direct | Boston Beauty. Expert in consultative selling and CRM proficiency, possessing exceptional interpersonal communication skills. Achieved consistent sales growth by leveraging industry trends and fostering strong client connections.
Overview
26
26
years of professional experience
Work History
Distributor Sales Consultant
Salon Direct | Boston Beauty
2021.10 - Current
- Provided valuable feedback to management regarding market conditions, customer preferences, and areas for improvement within sales processes or product offerings.
- Provided ongoing support to clients with troubleshooting issues or addressing concerns regarding product usage or functionality.
- Maximized sales opportunities by identifying cross-selling and upselling possibilities during customer interactions.
- Assisted clients in selecting appropriate products based on their unique needs and preferences, ensuring a high level of satisfaction.
- Established long-term relationships with key decision-makers in target industries, fostering trust and credibility among clients.
- Increased sales revenue by building and maintaining strong relationships with clients and providing exceptional customer service.
- Monitored competitor activities within the area to identify potential threats or opportunities for growth.
- Enhanced product knowledge through continuous training sessions, staying up-to-date on industry trends and product offerings.
- Achieved consistent annual sales growth by continuously expanding the customer base within the assigned region.
- Stayed abreast of industry changes and trends, identifying, and pursuing new business opportunities.
- Used consultative sales approach to understand and meet customer needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Managed Facebook and Instagram content to keep brand messages consistent.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
- Improved client satisfaction by providing personalized coaching to stylists, leading to better service quality.
- Conducted product knowledge classes to increase retail sales and enhance client experience at the salon.
- Regularly attended salon professional education classes to stay current on styles, techniques and trends.
Retail Associate Manager
CosmoProf
2021.01 - 2021.10
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays.
- Maximized customer retention by consistently providing a positive, engaging in-store experience and promptly handling any concerns or feedback.
- Boosted sales efficiency through cross-selling related items or up-selling higher-end options when appropriate for the customer''s needs.
- Provided exceptional customer service by actively listening to needs, building rapport, and offering tailored solutions.
- Exhibited excellent people skills during interaction with employees and customers.
Retail Associate
CosmoProf
2020.08 - 2021.10
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Telemarketer
The Ferraro Group
2019.10 - 2020.03
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Qualified leads and set up customer appointments for outside sales team.
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
- Opened new accounts and documented personal, demographic, and payment information in system.
Brand Ambassador | Hairstylist
Sport Clips
2019.04 - 2019.11
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
Master Colorist
GiGi Beauty Bar
2018.01 - 2019.04
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Mentored junior stylists on latest trends and best practices, contributing to their professional development within the salon team.
- Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Ensured optimal hair health for clients by recommending appropriate aftercare products and maintenance routines.
- Implemented eco-friendly practices within the salon to minimize environmental impact while maintaining high-quality service standards.
- Mentored junior stylists in mastering color theory, formulation, and advanced techniques to elevate their skills.
- Increased salon revenue by offering unique color techniques, corrective color and staying current with industry trends.
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Kept on top of current hair cutting, coloring, and styling trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed creative techniques to provide clients with latest hairstyles.
Chief Operating Officer
Garcia, Inc.
1999.01 - 2017.12
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Passionate about learning and committed to continual improvement.
- Managed financial, operational and human resources to optimize business performance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Liberal Arts And General Studies
Triton College
River Grove, ILIllinois State Cosmetology License - Cosmetology
Capri Beauty College - Chicago
Chicago, IL11.1996
High School Diploma -
Riverside-Brookfield High School
Riverside, IL06.1993
Skills
- Pipeline Management
- CRM proficiency
- Territory Management
- Consultative Selling
- Brand Awareness
- Cold-calling
- Business Communications
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Relationship Building
- Self Motivation
- Product and service knowledge
- Professionalism
- Customer Retention
- Customer Technical Support
- Customer Account Management
- Revenue Generation
- Adaptability and Flexibility
Achievements
- Northern Illinois University, DeKalb, IL, 1990, Art Scholarship
- The Art Institute of Chicago, Chicago, IL, 1990-1991, Fine Art Studies & Applications for Gifted High School Art Students
- Lincoln Elementary School Safety Committee, Brookfield, IL, 2008-2010, Co-Founder & Communications
- Dirty Girls Garden Club, Brookfield, IL, 2008-2010, Founding Member, Fundraising & Active Participant in School Grounds Improvement Project
- PASS Background Checks, Chicago, IL, 2011-2014, Founding Member, Advocate, Activist, Communications, Publications & Social Media Strategist for Universal Background Checks & safer, saner, gun law reform
- Art Literacy Program, Beaverton, OR, 2016-2017, Beaverton School District, Volunteer Art Teacher
- L.A.D.S.E., LaGrange Park, IL, 1999, Paraeducator for the Illinois Autism Inclusion Program
Timeline
Distributor Sales Consultant
Salon Direct | Boston Beauty
2021.10 - Current
Retail Associate Manager
CosmoProf
2021.01 - 2021.10
Retail Associate
CosmoProf
2020.08 - 2021.10
Telemarketer
The Ferraro Group
2019.10 - 2020.03
Brand Ambassador | Hairstylist
Sport Clips
2019.04 - 2019.11
Master Colorist
GiGi Beauty Bar
2018.01 - 2019.04
Chief Operating Officer
Garcia, Inc.
1999.01 - 2017.12
Some College (No Degree) - Liberal Arts And General Studies
Triton College
Illinois State Cosmetology License - Cosmetology
Capri Beauty College - Chicago
High School Diploma -
Riverside-Brookfield High School
Similar Profiles
Monique FiebigMonique Fiebig
Retail Sales Assistant at Salon Direct Hair and BeautyRetail Sales Assistant at Salon Direct Hair and Beauty
Aveneet GillAveneet Gill
Personal Assistant at Be beauty salon and salonPersonal Assistant at Be beauty salon and salon
Felicia Snipe BerryFelicia Snipe Berry
Owner/Operator at Beauty Palace Beauty SalonOwner/Operator at Beauty Palace Beauty Salon