AMY KALABSA
Beaverton,OR
Overview
26
26
years of professional experience
Work History
Colorist
Madison Reed
Hillsboro, OR
11.2024 - Current
- Provide exceptional color services and customer experiences for our color bar guests
- Consulting with guests to find their best path forward for their individual needs inspiring collaboration and team mentality between colorist & client exclusively using our Madison Reed Color Line
- Upselling
- Basic salon operations and maintenance
Distributor Sales Consultant
Salon Direct | Boston Beauty
Middleton, MA
10.2021 - 09.2024
- Provided valuable feedback to management regarding market conditions, customer preferences, and areas for improvement within sales processes or product offerings
- Provided ongoing support to clients with troubleshooting issues or addressing concerns regarding product usage or functionality
- Maximized sales opportunities by identifying cross-selling and upselling possibilities during customer interactions
- Assisted clients in selecting appropriate products based on their unique needs and preferences, ensuring a high level of satisfaction
- Established long-term relationships with key decision-makers in target industries, fostering trust and credibility among clients
- Increased sales revenue by building and maintaining strong relationships with clients and providing exceptional customer service
- Monitored competitor activities within the area to identify potential threats or opportunities for growth
- Enhanced product knowledge through continuous training sessions, staying up-to-date on industry trends and product offerings
- Achieved consistent annual sales growth by continuously expanding the customer base within the assigned region
- Stayed abreast of industry changes and trends, identifying, and pursuing new business opportunities
- Used consultative sales approach to understand and meet customer needs
- Serviced existing accounts on regular basis to maximize revenue
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Clarified customer requests, forwarded product information and answered questions to support sales operations
- Resolved order issues efficiently and enhanced customer satisfaction ratings
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Boosted brand visibility by developing and executing targeted marketing campaigns
- Enhanced social media presence with creative content and effective targeting
- Managed Facebook and Instagram content to keep brand messages consistent
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms
- Maintained company's online social presence and created branded communications for social media campaigns
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers
- Improved client satisfaction by providing personalized coaching to stylists, leading to better service quality
- Conducted product knowledge classes to increase retail sales and enhance client experience at the salon
- Regularly attended salon professional education classes to stay current on styles, techniques and trends
Retail Associate Manager
CosmoProf
Salem, NH
01.2021 - 10.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes
- Increased sales through effective upselling techniques and in-depth product knowledge
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
- Supported retail manager by identifying and leveraging partnerships that benefited community and store
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Uphold company customer service standards to provide customers with outstanding service and friendly environment
- Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays
- Maximized customer retention by consistently providing a positive, engaging in-store experience and promptly handling any concerns or feedback
- Boosted sales efficiency through cross-selling related items or up-selling higher-end options when appropriate for the customer's needs
- Provided exceptional customer service by actively listening to needs, building rapport, and offering tailored solutions
- Exhibited excellent people skills during interaction with employees and customers
Retail Associate
CosmoProf
Salem, NH
08.2020 - 10.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes
- Provided excellent customer service, addressing inquiries and resolving issues swiftly
- Helped customers complete purchases, locate items, and join reward programs
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business
- Managed efficient cash register operations
- Developed strong rapport with customers and created positive impression of business
- Used in-store system to locate inventory and place special orders for customers
Telemarketer
The Ferraro Group
Beaverton, OR
10.2019 - 03.2020
- Managed a high volume of calls daily while maintaining professionalism and efficiency
- Answered calls, took messages, and transferred calls to correct individuals
- Completed daily cold calling and outreach to build sales pipeline
- Qualified leads and set up customer appointments for outside sales team
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects
- Opened new accounts and documented personal, demographic, and payment information in system
Brand Ambassador | Hairstylist
Sport Clips
Beaverton, OR
04.2019 - 11.2019
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor
- Educated customers on products to maximize benefits
- Increased salon revenue by upselling products and additional treatments during appointments
- Resolved guest complaints about service or style
- Leveraged social media platforms to showcase work and attract broader clientele
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations
- Showed understanding of customer's personal style and preferences when offering product advice
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest
- Maintained clean, organized and professional work environment
- Established and maintained positive relationships with customers
Master Colorist
GiGi Beauty Bar
Beaverton, OR
01.2018 - 04.2019
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity
- Assessed customer hair texture, treatment history, and desired outcome to determine services required
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Mentored junior stylists on latest trends and best practices, contributing to their professional development within the salon team
- Performed precision haircuts and advanced color techniques for diverse clientele, resulting in high levels of customer retention
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
- Attended hair shows, classes and seminars to stay up-to-date on latest trends
- Utilized latest techniques in balayage, ombre, highlights and color correction
- Ensured optimal hair health for clients by recommending appropriate aftercare products and maintenance routines
- Implemented eco-friendly practices within the salon to minimize environmental impact while maintaining high-quality service standards
- Mentored junior stylists in mastering color theory, formulation, and advanced techniques to elevate their skills
- Increased salon revenue by offering unique color techniques, corrective color and staying current with industry trends
- Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services
- Kept on top of current hair cutting, coloring, and styling trends
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Developed creative techniques to provide clients with latest hairstyles
Chief Operating Officer
Garcia, Inc.
Chicago, IL
01.1999 - 12.2017
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows
- Demonstrated respect, friendliness and willingness to help wherever needed
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions
- Proven ability to learn quickly and adapt to new situations
- Adaptable and proficient in learning new concepts quickly and efficiently
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings
- Passionate about learning and committed to continual improvement
- Managed financial, operational and human resources to optimize business performance
- Worked flexible hours across night, weekend, and holiday shifts
- Used critical thinking to break down problems, evaluate solutions and make decisions
Timeline
Colorist
Madison Reed
11.2024 - Current
Distributor Sales Consultant
Salon Direct | Boston Beauty
10.2021 - 09.2024
Retail Associate Manager
CosmoProf
01.2021 - 10.2021
Retail Associate
CosmoProf
08.2020 - 10.2021
Telemarketer
The Ferraro Group
10.2019 - 03.2020
Brand Ambassador | Hairstylist
Sport Clips
04.2019 - 11.2019
Master Colorist
GiGi Beauty Bar
01.2018 - 04.2019
Chief Operating Officer
Garcia, Inc.
01.1999 - 12.2017