Amy Kalthoff
Lakeway,TX
Summary
Customer-oriented [Job Title] with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
14
14
years of professional experience
Work History
Restaurant Hostess/ Server
Papparazzi
Plano, TX
03.2003 - 04.2006
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Verified accuracy of orders before delivering them to customers' tables.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took beverage orders and served drinks during peak meal times.
- Notified server after seating parties in section to facilitate prompt service.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Helped service staff handle demand by distributing food and beverages.
- Spoke with patrons to drive satisfaction with food and service.
- Informed patrons of specialties and features.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Informed patrons of establishment specials and promotions.
Sales Representative/Office Manager
Lone Star Leasing/ Hawaiin Julep
Dallas, TX
03.1992 - 06.1995
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
Education
High School Diploma -
Collin County Community College District
Plano, TX05-1993
Amy Kalthoff
Hi! I am Amy.
I was blessed to be a "Stay at home mother". I volunteered for everything. From CCD classes at St.Mark's, to ESL at Bethany Elementary School. I raised my 2 children and all of their friends until they all went off to college. I worked at Paparazzi Restaurant to help my friends who owned it. All through it, I hosted every holiday celebrations for my family,at my home in Fairview,TX. Birthdays, Christmas, Easter,4th of July...Also, I have been to many 5 star hotels and know what people want and expect. The reason why I want to have an opportunity to work at Barton Creek Country Club is to get to work in an environment that I love. To make people feel special. That is how I think of everyday. I am inspired, not only from my own determination to get this opportunity, but from my children and friends. I am so ready to work! Fresh and dedicated!
Timeline
Restaurant Hostess/ Server
Papparazzi
03.2003 - 04.2006
Sales Representative/Office Manager
Lone Star Leasing/ Hawaiin Julep
03.1992 - 06.1995
High School Diploma -
Collin County Community College District