Amy Kane
Springville,NY
Summary
Proactive Senior Sales Specialist with extensive experience in full sales cycle processing and strategic sales planning. Proven success in managing day-to-day operations, fostering customer relationships, and coaching team members to improve performance. Skilled in solution selling, customer acquisition, and revenue generation, bringing strong leadership and organizational skills to drive business growth.
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of merchandise sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
Work History
Senior Sales Specialist
Lowe's Home Improvement
05.2007 - Current
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales revenue by developing and implementing strategic sales plans and maintaining key client relationships.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Built relationships with customers and community to promote long term business growth.
Assistant Office Manager
Horschel Brothers Precision LLC
08.2005 - 08.2007
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
Client Relations Representative
Creditors Interchange, LLC
02.2002 - 05.2005
- Strengthened client relations through in-person meetings, phone calls, and email correspondence as needed.
- Collaborated with team members to identify areas for process improvement, leading to a more efficient workflow.
- Coordinated with internal departments to resolve client issues swiftly while maintaining clear communication throughout the process.
- Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
- Provided timely responses to client inquiries, ensuring that all requests were resolved efficiently and effectively.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Medical Assistance And Communications
Olean Business Institute
Olean, NY06-1997
High School Diploma -
Salamanca High School
Salamanca, NY06-1992
Skills
- Sales Presentations
- Solution selling
- Client acquisition
- Upselling strategies
- Strategic selling
- Objection handling
- Customer Retention
- Closing Techniques
- Account Management
- Relationship selling
- Sales closing
- Revenue Generation
- Associate coaching
Accomplishments
Outstanding Performance Award ~ 2013, 2014, 2015, 2018, 2021, 2022 & 2023
2022 Top Performer in the Company
2023 Top Credit Performer in the Company
2023 Top 10% Revenue generated company-wide, exceeding $2M in sales
2022 Corporate CEO Recognition - North Division
Outstanding Performance
Personable and responsible professional with 20+ years of Customer Service and Client Relations. Solid team player with a performance driven, positive attitude. Experience in finances, customer satisfaction, driving sales and problem solving. Excellent communication skills, people-oriented and reliable. Consistently remaining in the Top 10% of a national, multi-million dollar corporation.
Timeline
Senior Sales Specialist
Lowe's Home Improvement
05.2007 - Current
Assistant Office Manager
Horschel Brothers Precision LLC
08.2005 - 08.2007
Client Relations Representative
Creditors Interchange, LLC
02.2002 - 05.2005
No Degree - Medical Assistance And Communications
Olean Business Institute
High School Diploma -
Salamanca High School
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