Amy Kapfer
Gaston,NC
Summary
Organized and dedicated Administrative branch manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Assistant Branch Manger
Spectra Gutter Systems
10.2018 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Client Account Manager
Merkle Response Management Group, Exception Services
11.2016 - 09.2018
- Sending rejected responses back to the donor/customer
- Donor comment mail
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Tributes and matching gift processing for nonprofits
- Hand-written notes as well as auto-pen signature capabilities
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Warehouse Associate / Material Handle
JFC Staffing Companies/ Geoidis
11.2015 - 09.2016
- Picking materials for orders using a RF Scanner
- Packing orders for shipment
- Maintaining a clean and safe work environment
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
Collection Agent II
State of Maryland Central Collections
09.2012 - 08.2014
- Review debtor files to determine extent of indebtedness
- Recommend accounts to be referred for litigation, or for full or partial abatement
- Contact various agencies to verify financial information
- Analyze tax returns and financial statements for information on debtor's ability to pay
- Conduct research to find debtors when information is unavailable
- Interpret and explain State laws and regulations concerning the source of indebtedness
- Excellent customer service skills required
- Requires work with classified personal information
- Negotiated payment plans with customers to prevent accounts from entering collections.
Fiscal Account Clerk I
State of Maryland Central Collections Unit
01.2005 - 09.2012
- Responsible for reviewing, verifying, recording, adjusting and balancing financial transactions
- Responsible for handling large sums of cash and credit card payments
- Requires work with classified personal information
- Customer service skills are necessary when dealing with walk-in clients
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Set up and updated Excel spreadsheets to track financial data.
- Investigated daily variances and corrected errors to resolve discrepancies.
Manager/ Book keeping
Village Spirits
05.2003 - 01.2005
- Responsible for ordering, stocking supplies, and customer service
- Deposited daily revenues at the bank
- Handled accounts payable and receivable
- Accumulating, developing and coaching new hires to reach success and meet owner's expectations
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
Education
Waynesboro Area Senior High School
2001
Skills
- Typing Speed: 55 WPM
- Competent using software including: Windows, Word, Excel, Outlook, E-mail, and the Internet
- Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual
- Use clear, concise communication skills in conjunction with organizational skills to perform daily duties
- Work well as a team member or independently
- Resourceful, energetic, competent, multi-task and results-oriented
- Public speaking and presentation experience
- Mediation and problem solving skills
- Excellent customer service skills
Timeline
Assistant Branch Manger
Spectra Gutter Systems
10.2018 - Current
Client Account Manager
Merkle Response Management Group, Exception Services
11.2016 - 09.2018
Warehouse Associate / Material Handle
JFC Staffing Companies/ Geoidis
11.2015 - 09.2016
Collection Agent II
State of Maryland Central Collections
09.2012 - 08.2014
Fiscal Account Clerk I
State of Maryland Central Collections Unit
01.2005 - 09.2012
Manager/ Book keeping
Village Spirits
05.2003 - 01.2005
Waynesboro Area Senior High School