AMY KARLIAK
Cleveland ,Ohio
Summary
Motivated, personable, experienced professional with various work experiences in the social service and education fields. Accustomed to handling sensitive, confidential records. Demonstrated work history of working well with a team in high volume offices. Flexible and versatile and able to maintain a sense of humor under pressure. Experience working with a diverse population. Ability to learn quickly and provide accurate work and perform duties as assigned by supervisor.
Overview
6
6
years of professional experience
Work History
Program Assistant
Cuyahoga Community College Metro Campus
01.2025 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Nursing program and associated activities.
Administrative Associate
Cleveland State University
08.2022 - 09.2024
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external faculty, staff and students fostering strong professional relationships.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Paraprofessional
Olmsted Falls City Schools
08.2021 - 08.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Project Link Leader
Westlake City Schools
06.2020 - 06.2022
- Provided consistent support for students in extracurricular activities, fostering a sense of community and belonging within the school.
- Developed strong relationships with students by fostering open communication and building trust
- Created a supportive learning environment that fostered inclusion, respect, and collaboration among diverse groups of students.
Paraprofessional
Lakewood City Schools
01.2020 - 01.2021
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Fostered positive learning environment, managing classroom behavior effectively.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
Education
M.Ed. - Education
Cleveland State University
Cleveland, OH05.2025
B.S.S.W. - undefined
Bowling Green State University
08.1993
Skills
- Documentation
- Front-office operations
- Customer Service
- Scheduling
- General Office Skills
- Technologically Savvy
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Interpersonal skills
- Valid Driver's license
- Documentation management
- Community outreach
- Calendar management
- Multi-line phone systems
- Student records management
- Documentation and recordkeeping
- Excel spreadsheets
- Professional and mature
- Filing and data archiving
- Multi-line phone proficiency
- Teamwork
Timeline
Program Assistant
Cuyahoga Community College Metro Campus
01.2025 - Current
Administrative Associate
Cleveland State University
08.2022 - 09.2024
Paraprofessional
Olmsted Falls City Schools
08.2021 - 08.2022
Project Link Leader
Westlake City Schools
06.2020 - 06.2022
Paraprofessional
Lakewood City Schools
01.2020 - 01.2021
B.S.S.W. - undefined
Bowling Green State University
M.Ed. - Education
Cleveland State University
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