Amy Kauffman
Tacoma,WA
Summary
Accomplished Mortgage Loan Processor with over 20 years of experience at institutions like BECU, adept in application preparation and residential mortgage lending regulations. Excelled in pipeline management and fostering team collaboration, significantly enhancing client satisfaction and streamlining the loan process. Demonstrates exceptional communication skills and a keen understanding of underwriting knowledge. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and negotiation skills. Offering 20-year history of successful loan and mortgage processing.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Processor
BECU
10.2015 - 02.2024
- Communicated with originator and applicant concerning progress of loan file.
- Processed mortgage loan applications accurately and successfully for over 20 years.
- Prepared file for final clear-to-close
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies,
- Handled any conditions sent from underwriting departments.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Mortgage Loan Processor
Bank of America
01.2009 - 01.2013
- Communicated with originator and applicant concerning progress of loan file.
- Prepared file for final clear-to-close
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Maintained accurate records of loan processing activities and documents
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Contributed to positive workplace environment, assisting colleagues with challenging cases and offering solutions.
- Processed mortgage loan applications accurately and successfully for over 20 years.
Office Manager/Loan Processor
Narrows Point Mortgage
01.2006 - 01.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable
Mortgage Loan Processor
Quintet Mortgage
01.2004 - 01.2006
- Communicated with originator and applicant concerning progress of loan file.
- Prepared file for final clear-to-close
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Mitigated risk exposure for the organization through careful evaluation of applicant creditworthiness before proceeding with the loan process.
- Ensured data integrity, meticulously entering loan information into database and updating records as necessary.
Education
High School Diploma -
East Valley High School
Yakima, WASkills
- Interviewing
- Application preparation
- Residential mortgage lending regulations
- Industry Networking
- Generating Reports
- Pipeline Management
- Underwriting knowledge
- Data Entry
- Decision-Making
- Team Collaboration
- Desktop Underwriter
- Teamwork and Collaboration
- Excellent Communication
- Microsoft Office
Timeline
Mortgage Loan Processor
BECU
10.2015 - 02.2024
Mortgage Loan Processor
Bank of America
01.2009 - 01.2013
Office Manager/Loan Processor
Narrows Point Mortgage
01.2006 - 01.2009
Mortgage Loan Processor
Quintet Mortgage
01.2004 - 01.2006
High School Diploma -
East Valley High School