Amy Keene
Kitchen Manager
Lakeland,FL
Summary
Talented and energetic kitchen manager offer over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
27
27
years of post-secondary education
22
22
years of professional experience
Work History
Kitchen Manager
Chilis's Bar And Grill
Lakeland, Florida
03.2021 - Current
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Followed operational procedures and enforced product standards, quality and consistency.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Hired, trained and managed kitchen staff, including developing employees, issuing disciplinary action and conducting performance reviews.
- Organized stockroom for quick and safety-centered workflow and prepared for monthly company inspections.
- Packed and unpacked shipments, collaborating with food distibutorson discrepancies and kept precise log of receipts.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager
Steak And Shake
Lakeland, FL
08.2007 - 10.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Manager
Ruby Tuesday
Lakeland, FL
09.2002 - 07.2007
- Onboarded new employees, including training, mentoring and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Fat Jacks Deli
Lakeland, FL
06.1992 - 09.2002
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
Education
Associate of Arts - General Education
Polk State College
Winter Haven, FL 01.1994 - 01.2021
Skills
Kitchen staff coordination
Kitchen equipment operation and maintenance
Recipes and menu planning
High-volume dining
Food preparation and safety
Scheduling
Workflow planning
Operations management
Safe food handling
Staff Management
Performance improvement
Timeline
Kitchen Manager
Chilis's Bar And Grill
03.2021 - Current
General Manager
Steak And Shake
08.2007 - 10.2013
Manager
Ruby Tuesday
09.2002 - 07.2007
Associate of Arts - General Education
Polk State College
01.1994 - 01.2021
Server
Fat Jacks Deli
06.1992 - 09.2002