Amy Keith
Gans,OK
Summary
Dynamic and results-driven professional with extensive experience at CVS Specialty Pharmacy, excelling in customer service and compliance. Proven ability to resolve conflicts with empathy, enhancing patient satisfaction and loyalty. Skilled in payment processing and problem-solving, consistently achieving high accuracy in billing and fostering team collaboration in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Enrollment/PSR /Billing Team Lead
CVS Speciality Pharmacy/Everise
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Customer Service Representative
Bailey's Blossoms Boutique Warehouse
08.2022 - 04.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Order Processor
Callaway Golf
04.2022 - 07.2022
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Customer Service Representative
Walmart Call Center
03.2022 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inventory Control Clerk
CTDI Warehouse
05.2021 - 02.2022
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
- Enhanced warehouse organization with a systematic approach to product placement and storage.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Conducted root cause analysis for inventory discrepancies, implementing corrective actions to prevent future occurrences.
Customer Service Representative
Southern Glitter and Glam
03.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Warehouse Packer
Amazon Warehouse
06.2015 - 01.2016
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
High School Diploma -
Bridgeport High School
Bridgeport, TX05-2015
Skills
- Payment processing
- Invoice management
- Compliance
- Industry expertise
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Billing systems and software
- Decision-making
Timeline
Enrollment/PSR /Billing Team Lead
CVS Speciality Pharmacy/Everise
06.2023 - Current
Customer Service Representative
Bailey's Blossoms Boutique Warehouse
08.2022 - 04.2023
Order Processor
Callaway Golf
04.2022 - 07.2022
Customer Service Representative
Walmart Call Center
03.2022 - 03.2022
Inventory Control Clerk
CTDI Warehouse
05.2021 - 02.2022
Customer Service Representative
Southern Glitter and Glam
03.2019 - 10.2020
Warehouse Packer
Amazon Warehouse
06.2015 - 01.2016
High School Diploma -
Bridgeport High School
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