Summary
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Amy Keith

Amy Keith

Customer Service Representative
Chesnee,SC

Summary

Experienced professional with a strong background in technology-related roles. Proficient in customer service, including active listening, time management, basic computer navigation, and workplace organization.Skilled in problem-solving and optimizing performance. Capable of working independently or collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Work History

Online Tutor/Customer Service Representative

Self-employed
Chesnee, South Carolina
05.2024 - Current
  • Maintained detailed records of all tutoring sessions and tutor/student interactions.
  • Collaborated with students to manage course goals and schedules.
  • Responded promptly to student questions, either via email or message board.
  • Implemented time management and organizational strategies to help students manage their study schedules.
  • Utilized online platforms and resources to conduct virtual tutoring sessions.
  • Guided students in the development of critical thinking and problem-solving skills.
  • Integrated technology into tutoring sessions to enhance learning experiences.
  • Provided excellent customer service to customers to encourage word of mouth advertising and repeat customers.

Online Retail Customer Service Representative

Self-employed
Chesnee, South Carolina
03.2021 - Current
  • Ensured that all displays were properly stocked and attractively presented.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Demonstrated strong problem solving skills when addressing customer concerns.
  • Provided product knowledge to customers on a variety of merchandise.
  • Processed online orders for pick-up or shipping.

Registered Nurse/Customer Service Representative

Maxim Healthcare Staffing
Greenville, SC
12.2012 - 10.2015
  • Actively participated in quality improvement initiatives within the department.
  • Provided excellent customer service to patients and families through preplanned interventions.
  • Demonstrated ability to work independently in a home health environment.
  • Utilized time management strategies throughout the shift to assure all patient care task was completed.
  • Documented in progress notes accurately and efficiently in the progress notes.

Registered Nurse/Charge Nurse/Customer Service Representative

Florence Nursing Services
Florence , SC
07.2003 - 05.2011
  • Provided excellent customer service to patients and families through preplanned interventions to meet all customer needs effectively and efficiently.
  • Documented in progress notes accurately and efficiently in the electronic medical record system. Also knowledgeable of Windows operations.
  • Actively participated in quality improvement initiatives within the department.
  • Utilized critical thinking skills to assess situations quickly and accurately.
  • Acted as charge nurse and supervised others in the department.
  • Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.

Education

Associate of Science - Nursing Practice

Florence-Darlington Technical College
Florence, SC

Some College (No Degree) - Nursing Practice(LPN Diploma)

Spartanburg Community College
Spartanburg, SC

Skills

  • Online tutoring
  • Virtual communication
  • Time management
  • Basic Computer Navigation
  • Customer service
  • Problem solving
  • Collaboration
  • Adaptability
  • Organization
  • Self-discipline
  • Relationship building
  • Active listening
  • Inbound/Outbound Calling

Languages

English
Native/ Bilingual

Affiliations

  • Social Media Content Creator
  • Reading for Education and Pleasure
  • Pampered Pet Parent
  • Family and Friend Enthusiasts
  • Music of Many Kinds Lover
  • Christian Believer

References

References available upon request.

Timeline

Online Tutor/Customer Service Representative

Self-employed
05.2024 - Current

Online Retail Customer Service Representative

Self-employed
03.2021 - Current

Registered Nurse/Customer Service Representative

Maxim Healthcare Staffing
12.2012 - 10.2015

Registered Nurse/Charge Nurse/Customer Service Representative

Florence Nursing Services
07.2003 - 05.2011

Associate of Science - Nursing Practice

Florence-Darlington Technical College

Some College (No Degree) - Nursing Practice(LPN Diploma)

Spartanburg Community College

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Amy KeithCustomer Service Representative