Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work History
Billing Specialist
Northern Oral and Maxillofacial Surgeons
Superior
06.2025 - Current
Process patient billing information accurately and efficiently.
Verify insurance claims and resolved discrepancies
Answer patient questions regarding insurance and billing
Bartender
Roscoe’s Pioneer Bar
Duluth
02.2017 - 12.2025
Prepared and mixed a variety of cocktails and beverages for customers.
Maintained cleanliness and organization of the bar area throughout shifts.
Provided exceptional customer service and built rapport with regular patrons.
Appeals Representative Sr
UnitedHealthcare
Duluth
05.2009 - 05.2025
Reviewed claims for accuracy and compliance with company policies.
Documented all interactions and outcomes in the case management system accurately.
Collaborated with healthcare providers to resolve complex appeal cases efficiently.
Server
Baja Billy’s
Duluth
05.2005 - 05.2009
Provided excellent customer service to enhance dining experiences.
Collaborated with kitchen staff to ensure timely food delivery.
Maintained cleanliness and organization of dining area and service stations.
Processed payments accurately using point-of-sale system.