Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amy Kelley

South Range

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience
21
21
years of post-secondary education
1
1
Certification

Work History

Billing Specialist

Northern Oral and Maxillofacial Surgeons
Superior
06.2025 - Current
  • Process patient billing information accurately and efficiently.
  • Verify insurance claims and resolved discrepancies
  • Answer patient questions regarding insurance and billing

Bartender

Roscoe’s Pioneer Bar
Duluth
02.2017 - 12.2025
  • Prepared and mixed a variety of cocktails and beverages for customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Provided exceptional customer service and built rapport with regular patrons.

Appeals Representative Sr

UnitedHealthcare
Duluth
05.2009 - 05.2025
  • Reviewed claims for accuracy and compliance with company policies.
  • Documented all interactions and outcomes in the case management system accurately.
  • Collaborated with healthcare providers to resolve complex appeal cases efficiently.

Server

Baja Billy’s
Duluth
05.2005 - 05.2009
  • Provided excellent customer service to enhance dining experiences.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area and service stations.
  • Processed payments accurately using point-of-sale system.

Education

Bachelor of Arts - Communication

UMD
Duluth, MN
09.2005 - 05.2026

Skills

Fun-loving personality

Great memory

Past experience

Team oriented

Certification

  • Serv Safe for WI (pending)
  • Village of Superior permit (pending)

References

References available upon request.

Timeline

Billing Specialist

Northern Oral and Maxillofacial Surgeons
06.2025 - Current

Bartender

Roscoe’s Pioneer Bar
02.2017 - 12.2025

Appeals Representative Sr

UnitedHealthcare
05.2009 - 05.2025

Bachelor of Arts - Communication

UMD
09.2005 - 05.2026

Server

Baja Billy’s
05.2005 - 05.2009
Amy Kelley