Amy Kellner
Beaver Falls,PA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Experienced in administration professional with 9 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.9
Well-rounded Manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Office Manager
UPMC
Monaca, PA
09.2015 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Associate Market Manager
AssetNation
Pittsburgh, PA
07.2009 - November
- Managed and executed marketing campaigns to drive brand awareness and loyalty.
- Conducted customer surveys and focus groups to understand consumer preferences.
- Coordinated with cross-functional teams to ensure successful product launches.
- Collaborated with creative team members on branding initiatives and website design.
- Created reports detailing performance metrics for various campaigns.
- Monitored online conversations about the company's products or services across social media platforms.
- Oversaw day-to-day operations of assigned markets including budgeting activities.
- Utilized data analytics tools such as Google Analytics to measure campaign effectiveness.
- Developed content marketing strategies targeting specific audiences based on demographic data.
- Leveraged CRM software solutions to track customer interactions across multiple channels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Established market strategies that met or exceeded budget numbers.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
- Set department standards for customer service, employee relations and overall profitability.
- Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Maintained professional standards in sales and customer relationships and generated leads from internal and external sources.
- Collaborated with management team to develop program budgets and monitored operations for compliance with regulatory and company guidelines.
- Planned and implemented marketing events to promote store and available products.
- Created weekly schedule to verify coverage during peak business hours.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Supervised creation of marketing materials and collateral.
Education
Diploma Medical Assisting - Medical Assisting
Bradford Area High School
Pittsburgh04-1992
References
References available upon request.
Timeline
Office Manager
UPMC
09.2015 - Current
Associate Market Manager
AssetNation
07.2009 - November
Diploma Medical Assisting - Medical Assisting
Bradford Area High School