Amy Kelly
Front End Coordinator/ Dental Receptionist
30060 Persimmon Dr. Westlake,OH
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Agile and adaptable dental receptionist with stellar assisting history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Friendly and compassionate.
Overview
6
6
years of professional experience
Work History
Front End Coordinator
Market District
Westlake, OH
07.2018 - Current
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Engaged customers by offering to help find needed merchandise.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Maintained transaction security by verifying payment cards against identification.
- Sorted mail and other important data, promoting quick delivery of all messages to recipients.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Restaurant Manager
George Potz
North Ridgeville, OH
08.2016 - 01.2018
- Managed 3-person team of cooks and back of house staff for diner and party room events.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Dental Receptionist
Rockside Family Dental Care
Independence, OH
01.1996 - 02.1998
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Documented patients' dental health information, medical history and vital signs.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Helped assistants complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Prepared claim forms for dental insurance.
- Maintained and managed patient records in compliance with security regulations.
- Staged tray for procedures by arranging dental instruments and equipment.
- Organized referrals to other medical specialists.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Booked appointments for patients.
Education
Philosophy
Cuyahoga Community College
Cleveland, OHBusiness And English
Kent State University
Kent, OHSkills
Accurate money handling
undefinedPiano, Non-Fiction
I have enjoyed playing the piano for years. I enjoy reading about the world. I enjoy Non-Fiction.
Timeline
Front End Coordinator
Market District
07.2018 - Current
Restaurant Manager
George Potz
08.2016 - 01.2018
Dental Receptionist
Rockside Family Dental Care
01.1996 - 02.1998
Business And English
Kent State University
Philosophy
Cuyahoga Community College
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