Amy Kelly
Customer Service and Sales Expert
Palm Bay,FL
Overview
8
8
years of professional experience
Work History
Outside Sales Representative
TruGreen Lawn Care
01.2022 - 04.2023
- Established new accounts through cold calling and personal visits to potential customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Kept detailed records of daily activities through online customer database.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Lead Bartender
Applebees Bar N Grill
03.2018 - 08.2022
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained over 15 new bartenders/Mangers on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Assistant Manager
Seven Eleven
07.2017 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Receptionist
Sullivan Painting
Orlando , FL
2015 - 2017
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in power apps / SAP spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed payroll data entry and processing for 20 plus employees to comply with predetermined company guidelines.
Education
Associate Degree -
Val State
Orlando , Fl2017
Diploma -
Saint Cloud High
Saint Cloud Fl05.2015
Skills
- Account Management
- Territory Assignments
- Lead Prospecting
- Upselling Techniques
- Hospitality and Accommodation
- Customer-Focused Service
- Lead Generation
- Strong Communication and Interpersonal Skills
- Product or Services Sales
- Cold Calling
- Canvassing
- Food Preparation and Safety
- High-Volume Environments
- Financial Controls
- Staff Management
- POS Transactions
- Servsafe Certified
- Customer Service
- MS Office Expertise
- Sales Activities
- Staff Training
- Client Relations and Retention
- Verbal and Written Communication
Timeline
Outside Sales Representative
TruGreen Lawn Care
01.2022 - 04.2023
Lead Bartender
Applebees Bar N Grill
03.2018 - 08.2022
Assistant Manager
Seven Eleven
07.2017 - 01.2019
Receptionist
Sullivan Painting
2015 - 2017
Associate Degree -
Val State
Diploma -
Saint Cloud High