Summary
Work History
Education
Skills
Timeline
Generic

Amy Kelly

Olympia,Washington

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences. Enthusiastic [Job TItle] with proven leadership talents and relationship-building skills gained during [Number] years of experience in [Type] settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.

Work History

Receptionist

Tyler street family shelter
04 2015 - 01 2016
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.

Molding Machine Operator

Autoneum North America
10 2022 - 07 2023
  • Reduced material waste by performing regular maintenance and cleaning of the molding machines.
  • Supported continuous improvement initiatives by participating in process audits, implementing corrective actions, and suggesting improvements based on observations.
  • Promoted effective communication between shifts regarding machine performance, production goals, and ongoing concerns or challenges faced during daily operations.
  • Maintained safe working environment by strictly following safety guidelines and procedures during machine operation.

Cashier Team Lead

Mickey Mart
08 2024 - 01 2025
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payments.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

GED -

New River Community College
06.2006

Skills

  • Report generation
  • Opening and closing procedures
  • Product restocking
  • Money handling
  • Currency counting
  • Product knowledge
  • Till counting
  • Cashier training
  • POS systems
  • Merchandising guidelines
  • Lottery

Timeline

Receptionist

Tyler street family shelter
04 2015 - 01 2016

Molding Machine Operator

Autoneum North America
10 2022 - 07 2023

Cashier Team Lead

Mickey Mart
08 2024 - 01 2025

GED -

New River Community College

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