Summary
Overview
Work History
Education
Skills
Timeline
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Amy Kendrick

Moore,OK

Summary

Authorized to work in the US for any employer

Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

True Sky Credit Union
11.2021 - Current
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.

Member Service Officer

True Sky Credit Union
03.2021 - 11.2021
  • Maintained customer records by updating account information.
  • Prepared monthly, daily and weekly statistical reports.
  • Answered over 3 calls per day relating to customer and member products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Team Lead

Warren Theatre
01.2020 - 06.2021
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Set up and calibrated machinery to meet specific production requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Teller

True Sky Credit Union
09.2020 - 04.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Server/Bartender

Warren Theatres
04.2019 - 01.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Teller II/Vault Supervisor

MidFirst Bank
08.2016 - 01.2018
  • Processed quarterly vault and ATM audits with zero error rate.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.

Window Covering Specialist

JCPenney
08.2014 - 08.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

High School Diploma -

Westmoore High School
Oklahoma City
05.2008

Skills

  • Microsoft Office (3 years)
  • Word (10 years)
  • Assistant Manager Experience
  • Loan Origination
  • Cash handling
  • Communication skills
  • Customer service
  • Sales
  • Notary Public
  • Staff Development
  • Staff Training
  • Staff Management
  • Business Development
  • Cash Handling
  • Team Development
  • Employee Scheduling
  • Vault Audits
  • Teller Auditing
  • Employee Performance Reviews
  • Regulatory Compliance
  • Supervising Tellers
  • Performance Appraisal
  • Team-Building Exercises
  • Bank Security Expertise
  • Excellent Team Leadership
  • Typing and 10-Key Entry

Timeline

Assistant Branch Manager

True Sky Credit Union
11.2021 - Current

Member Service Officer

True Sky Credit Union
03.2021 - 11.2021

Teller

True Sky Credit Union
09.2020 - 04.2021

Senior Team Lead

Warren Theatre
01.2020 - 06.2021

Server/Bartender

Warren Theatres
04.2019 - 01.2020

Teller II/Vault Supervisor

MidFirst Bank
08.2016 - 01.2018

Window Covering Specialist

JCPenney
08.2014 - 08.2016

High School Diploma -

Westmoore High School

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