Amy Kennedy
Bluefield,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2010
2010
years of professional experience
Work History
Firefighter/Medic
Tazewell County Fire Rescue
Tazewell, Virginia
07.2002 - 11.2009
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
- Coordinated with other first responders during multi-agency responses.
- Facilitated public education programs about fire safety awareness.
- Trained continuously to maintain required physical fitness for demanding work.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
- Checked hoses and breathing masks after fire calls to determine proper functionality.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
- Controlled and extinguished fires using manual and power equipment.
- Informed and educated local community members about fire prevention and safety.
- Educated public on ways to prevent fires and fire damage.
- Maintained accurate records of patient histories, diagnoses, treatments, test results.
- Documented all patient information according to established standards.
- Managed inventory of medical supplies and equipment, ensuring availability for emergency situations.
- Maintained confidentiality and privacy of patient information in accordance with HIPAA regulations.
- Documented patient care and treatment procedures accurately for medical records and reporting purposes.
- Assisted in the development and implementation of emergency response plans and protocols.
- Performed basic and advanced airway management to ensure patient breathing and airway integrity.
- Evaluated scene safety and risk to ensure protection for patients, bystanders, and medical team members.
- Interviewed patients to obtain medical history and details on current issues.
- Inserted IVs and administered oral and injectable medications.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Performed emergency life support and treated sick and injured persons at remote locations.
- Monitored supplies and equipment inventory and replenished promptly before another emergency call.
- Reported and documented medical treatment administered on-site and during transport to healthcare facility.
- Calmed patients by carefully explaining each step and remaining composed.
- Performed CPR and used defibrillator on cardiac patients.
- Explained medical terminology in non-complex terms o patients.
- Reported infectious disease cases to appropriate medical authorities.
- Suctioned airways to clear obstructions and help patients breathe.
- Positioned patients in preparation for treatment and transport.
- Performed search and rescue operations in hazardous environments.
- Prepared detailed reports concerning all activities at emergency scenes.
- Observed strict safety protocols to maintain personal and coworker safety.
Office Manager/Assistant
Medical Associates of the Virginias
Bluefield, Virginia
06.1989 - 01.2002
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Courier Runner
A & J Courier Service
North Tazewell, Virginia
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Documented items transported, recipient information and problems.
- Obtained official signatures and required payments for different types of deliveries.
- Maintained adherence to stringent delivery deadlines.
- Scanned inbound and outbound packages to sort for destination.
- Sorted parcels according to delivery route.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Coordinated parcel delivery using strong time management skills.
- Developed positive relationships with customers through friendly interaction during pickups and deliveries.
- Managed multiple stops per day in an efficient manner to ensure timely completion of each route.
- Undertook additional duties as requested by supervisor or management team members.
- Documented pickups and deliveries and submitted reports after shift.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Collected and distributed records between personnel and outside stakeholders.
Education
Associate of Science - Education/Paramedic
Southwest Virginia Community College
Richlands, VA05-1999
Skills
- Public assistance and support
- Medical Response
- Life support services
- First response services
- Community Relations
- Incident safety
- Emergency Response Procedures
- Personnel Management
- EMS expertise
- Firefighting procedures
- Relationship building and management
- Proposal Development
- Administration and management
- Public safety and security
- Patient care documentation
- Medical Services Administration
- Building construction knowledge
- Report Preparation
- Staff development and leadership
- Public Education
- Professional Appearance
- Conflict resolution abilities
- Schedule Adherence
- Working Independently
- Attention to Detail
- Business processes and procedures
Timeline
Firefighter/Medic
Tazewell County Fire Rescue
07.2002 - 11.2009
Office Manager/Assistant
Medical Associates of the Virginias
06.1989 - 01.2002
Courier Runner
A & J Courier Service
Associate of Science - Education/Paramedic
Southwest Virginia Community College
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