Amy Kennedy
Bethlehem,PA
Summary
Highly organized administrative professional with extensive experience managing confidential records, coordinating complex documentation workflows, and supporting high-volume office operations. Known for exceptional accuracy, strong communication skills, and the ability to collaborate effectively with families, staff, administrators, and external agencies. Skilled in data entry, process tracking, report review, and maintaining compliance across multiple systems. Thrives in fast-paced environments requiring discretion, multitasking, and meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Global Services Partnership Specialist
Paychex Inc.
Allentown, USA
11.2025 - Current
- Train and mentor offshore team members on documentation standards, system navigation, and workflow accuracy.
- Conduct root-cause analysis to improve administrative processes and reduce documentation errors.
- Support leadership with confidential projects requiring precision and discretion.
- Provide professional phone and email support during peak periods, ensuring timely responses and proper routing of inquiries.
Implementation Support Specialist, MPSC
Paychex Inc.
Allentown, USA
11.2019 - 11.2025
- Managed onboarding documentation for 1,400+ accounts, ensuring accurate data extraction, conversion, and entry.
- Maintained compliance with tax agencies and internal procedures through meticulous record review and timely updates.
- Supported multiple administrative projects requiring detailed documentation, deadline management, and cross-department coordination.
- Responded to client requests with professionalism and clarity, maintaining strong relationships across teams.
New Business Support Representative, MPSC
Paychex Inc.
Allentown, USA
09.2016 - 11.2019
- Generated statistical reports using Salesforce to support leadership and operational planning.
- Served as team lead, ensuring smooth daily operations and supporting supervisors as needed.
- Certified Mentor, Culture Shaping Champion, and KCS Coach.
- Developed job aids and documentation to improve clarity and consistency for onboarding teams.
- Collaborated with Sales, Implementation Coordinators, and internal departments to ensure accurate client setup.
Administrative Assistant I
Paychex Inc.
Allentown, USA
09.2015 - 09.2016
- Provided administrative support including record maintenance, document preparation, and office organization.
- Assisted with routing calls, responding to inquiries, and supporting daily office operations.
Customer Service Representative
Paychex Inc.
Allentown, USA
12.2014 - 09.2015
- Delivered professional customer service, resolved inquiries, and supported clients with documentation needs.
Penalty Specialist
Paychex Inc.
Allentown, USA
02.2013 - 12.2014
- Helped develop a penalty process that became the foundation for the company-wide penalty team.
- Ensured accurate documentation, compliance tracking, and timely resolution of issues.
PRS/SPRS
Paychex Inc.
Allentown, USA
04.2007 - 02.2013
- Managed a wide range of administrative and customer service tasks to resolve client issues efficiently.
- Investigated and resolved inquiries with empathy, accuracy, and professionalism.
Education
Associate of Applied Science - Management/Marketing
Lehigh Valley College
Center Valley, PASkills
- Confidential Records Management
- Administrative Operations
- Data Entry & Verification
- Documentation Preparation
- Customer & Family Communication
- Process Coordination
- Microsoft Office
- Google Workspace
- Report Review
- Data Analysis
Timeline
Global Services Partnership Specialist
Paychex Inc.
11.2025 - Current
Implementation Support Specialist, MPSC
Paychex Inc.
11.2019 - 11.2025
New Business Support Representative, MPSC
Paychex Inc.
09.2016 - 11.2019
Administrative Assistant I
Paychex Inc.
09.2015 - 09.2016
Customer Service Representative
Paychex Inc.
12.2014 - 09.2015
Penalty Specialist
Paychex Inc.
02.2013 - 12.2014
PRS/SPRS
Paychex Inc.
04.2007 - 02.2013
Associate of Applied Science - Management/Marketing
Lehigh Valley College