Amy Kennison
Long Beach,CA
Summary
Operations and Administrative Professional with 5+ years of experience in managing business systems and client relationships. Skilled in workflow design, project coordination, and financial operations, ensuring efficient execution of initiatives. Demonstrated success in calendar management, client communications, expense tracking, and compliance oversight. Certified Enneagram Coach with strong interpersonal skills and a results-driven approach to process ownership.
Overview
14
14
years of professional experience
Work History
Operations & Client Services Coordinator
K9HS Dog Training & Behavior Coaching
Long Beach, CA
11.2021 - Current
- Manage full client lifecycle from initial contact through ongoing service, including intake calls with prospective clients, account setup, and ongoing liaison with established clients
- Designed and implemented a new vaccination form and client intake workflow, streamlining the onboarding process and improving compliance tracking
- Send weekly class reminders, schedule clients into classes on a weekly basis, coordinate parent-teacher conferences, and generate weekly report cards for client delivery
- Built and maintain spreadsheet systems to track client progress, course enrollment, and reporting schedules, ensuring timely delivery of updates
- Manage expense tracking and financial reconciliation, ensuring all business expenses are documented with receipts and communicated to accountant
- Coordinate with CPA and accountant to gather tax information, organize financial records, and support tax filing and audit preparation
- Oversee multiple insurance policies (workers' compensation, general liability, vehicle) including setup, payment processing, and renewal management
- Maintain fleet management using Bouncie, tracking vehicle maintenance schedules (oil changes, tire rotations), coordinating repairs, managing DMV registration, and handling vehicle insurance and parking-related items
- Coordinate with external legal counsel on service agreement review and updates; implemented updated agreement across all new client onboarding
- Manage comprehensive business calendar, coordinating appointments for team members and clients
- Oversee intern list and job postings
- Coordinate weekly training schedules and distribute to team
- Manage Parent-Teacher Conference system for client communication
- Write and send weekly newsletters to full client base, maintaining engagement and communicating class schedules, updates, and company news
- Update and maintain company website, adding new content, service information, and client resources as needed
Independent Stylist & Entrepreneur
Stella & Dot
Remote
01.2012 - 03.2020
- Founded and operated an e-commerce and personal styling business, promoting and selling accessories through online platforms and in-person Trunk Shows
- Developed and executed marketing strategies that expanded customer reach and drove consistent sales growth, earning recognition in the top 5% of Stylists company-wide
- Mentored and coached a team of new Stylists, providing training and personalized support to enhance performance and engagement
- Delivered exceptional customer experiences by offering style recommendations tailored to individual preferences, trends, and occasions
Executive Assistant
Silly Sallys Entertainment
Huntington Beach, CA
05.2019 - 12.2019
- Managed executive scheduling, client communications, and booking entertainment services for events
- Developed and implemented a streamlined administrative system to improve productivity and workflow efficiency
- Handled day-to-day correspondence and maintained a high level of client satisfaction through proactive communication
- Supported the director with project management, timeline tracking, and financial processes including check preparation and invoicing
House Manager/Assistant
Private Residence
Huntington Beach, CA
05.2018 - 10.2018
- Oversaw daily household operations, including coordinating maintenance, cleaning services, and repairs
- Managed errands, grocery shopping, laundry, and organization projects to support smooth home management
- Provided attentive care for family pets and maintained a clean, well-stocked environment
Remote Stylist
Stitch Fix
Remote
03.2015 - 10.2017
- Cultivated personalized styling experience for clients using company styling platform, curating cohesive, on-trend "Fixes" reflecting each client's unique style preferences
- Developed and maintained client relationships through written communication, providing styling tips, trend information, and personalized feedback
- Recorded detailed client preference notes for future reference, creating comprehensive profiles to inform future services
- Managed independent workload with flexibility and minimal supervision, consistently delivering quality work on schedule and maintaining high client satisfaction
Education
Bachelor of Arts - Liberal Studies with Art Emphasis
Azusa Pacific University
Azusa, CA05.2008
Skills
- Client intake and onboarding
- Calendar management
- Workflow improvement
- Compliance management
- Expense tracking
- Fleet oversight
- Document filing
- Project coordination
- Client relations
- Internal and external communication
- Customer service support
- Email communication
- Client reporting
- Microsoft Office proficiency
- Google Workspace expertise
- Website management
- Data tracking and spreadsheets
- Calendar systems management
- CRM software proficiency
- Bouncie fleet management
- Certified Enneagram coaching
- Relationship building
- Strong organization
References
Available upon request
Professional Development
Certified Enneagram Coach, Currently developing and scheduling Enneagram workshops for organizational and personal development audiences
Timeline
Operations & Client Services Coordinator
K9HS Dog Training & Behavior Coaching
11.2021 - Current
Executive Assistant
Silly Sallys Entertainment
05.2019 - 12.2019
House Manager/Assistant
Private Residence
05.2018 - 10.2018
Remote Stylist
Stitch Fix
03.2015 - 10.2017
Independent Stylist & Entrepreneur
Stella & Dot
01.2012 - 03.2020
Bachelor of Arts - Liberal Studies with Art Emphasis
Azusa Pacific University