Sports, outdoor activities, time with family
Amy Key
Inbound/Outbound Manager
Putnam,CT
Summary
Accomplished Inbound/Outbound Manager in a large Distribution Center. Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Small Business Owner
Co Owner
Putnam, CT
02.2007 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Oversees daily operations of the business and provided guidance when needed.
- Developed business from ground up and prepared records and operations
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable
- Determined pricing for products or services based on costs and competition.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Inbound/Outbound Operations Manager
Walgreens Boots Alliance
Putnam, CT
03.2021 - 06.2024
- Monitored, tracked, and reported on performance metrics for outbound operations team.
- Significantly contributed to the team's attainment of Top Performance at a full-service DC
- Oversaw the development and implementation of operational processes and procedures to improve efficiency. Yellow Belt Certified in Lean Six Sigma
- Managed the day-to-day activities of the outbound operations staff (150 Team Members) on the night shift, providing guidance as needed.
- Assisted in developing budgeting strategies for outbound operation expenses, ensuring cost effectiveness.
- Analyzed data from outbound operations systems to identify areas of improvement in processes or procedures.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company and department objectives within budget and time constraints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Directed investigations to verify and resolve Team Member complaints
Distribution Center Supervisor-Location Control
Walgreens Boots Alliance
Dayville , CT
09.2018 - 03.2021
- Maintained and optimized production efficiencies through efficient management of all locations in the DC
- Utilized Lean principles to establish efficient practices and achieve KPI targets
- Handled performance evaluations and disciplinary actions.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Operated machines and equipment to complete work assignments or to assist workers.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Department Supervisor
Rite Aid Pharmacy
Dayville, CT
08.2005 - 09.2018
- Directed operations of Location Control and IT departments
- Conducted inventory level analysis, successfully managed required inventory counts and adjustments to ensure balance.
- Took on leadership role for IT Department, collaborating closely with a team of 6 to address all IT matters.
- Evaluated existing processes within the distribution center; identified opportunities for improvement in workflow design or technology implementation.
- Monitored employee performance to identify areas of improvement and provide feedback accordingly.
- Implemented process improvements to reduce waste and increase efficiency throughout the distribution center's operations.
- Performed regular audits of inventory levels; resolved discrepancies between physical counts versus system records.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Developed and implemented strategic departmental plans to achieve company targets.
Picker/Replenisher
Brooks/Rite Aid Pharmancy
Dayville, CT
01.1995 - 04.2005
- Initiated my professional journey as a picker/replenisher
- Promoted to Production Group Leader and successfully managed shipping operations on the 3rd shift
- Successfully supervised daily operations and performance of 40+ team members as Inventory Control/Replenishment/Stocking Departments
- Optimized product availability for production demands through effective balance replenishment techniques.
- Managed and maintained a multi-million dollar inventory
- Selected to serve as a Compliance Auditor in Supply Chain, contributing 4 years of expertise.
Education
GED -
Putnam High School
01.1988
Skills
- Ability to work with Excel, Word, Powerpoint
- Problem-Solving
- Respected Manager by Peers/Team Members
- Ability to effectively leverage resources
- Strong communicator
- Employee engagement
- Staff Management
- Distribution and Warehousing
- Teamwork and Collaboration
- Incident Reporting
- Continuous Improvement
- Critical Thinking
State
CT
City
Putnam
Activities
I enjoy sports, traveling, wine tasting, spending time with my family(my husband of 35 years, 2 adult children and 4 beautiful grandchildren). I have been caregiver for 5 foster children and an elderly mother in law.
Accomplishments
Inventory Excellence Award
Compliance Award
Consistent Top Engagement scores
Lean Six Sigma Yellow Belt Certification
Champion of Champion Nominations for the following:
Corporate Social Responsibility
Compliance
Corporate Social Responsibility
Connected Together-Business Team, Curious for Innovation/Improvements, Committed to More Joyful Lives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Inbound/Outbound Operations Manager
Walgreens Boots Alliance
03.2021 - 06.2024
Distribution Center Supervisor-Location Control
Walgreens Boots Alliance
09.2018 - 03.2021
Small Business Owner
Co Owner
02.2007 - Current
Department Supervisor
Rite Aid Pharmacy
08.2005 - 09.2018
Picker/Replenisher
Brooks/Rite Aid Pharmancy
01.1995 - 04.2005
GED -
Putnam High School
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