Amy Kiarie
Florissant,MO
Summary
Developed critical skills in fast-paced financial environment, including effective communication and conflict resolution. Gained expertise in analyzing financial data and maintaining accurate records, ensuring thorough and timely collection processes. Looking to transition into new field by leveraging these transferable skills and fostering positive outcomes. Energetic and detail-focused individual with natural ability to communicate effectively and resolve conflicts. Possesses strong analytical thinking and familiarity with financial principles, combined with proficiency in using collection software and maintaining accurate records. Committed to driving positive financial outcomes and fostering strong client relationships. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
17
17
years of professional experience
Work History
Financial
United Healthcare
09.2007 - Current
- Analyzed trends in delinquent accounts to identify areas for improvement in the overall collections strategy.
- Reduced delinquency rates by implementing effective debt collection strategies and maintaining consistent communication with clients.
- Educated customers on available financial assistance programs, helping them manage their debt obligations more effectively.
- Developed strong working relationships with cross-functional teams to support proactive identification and resolution of potential collection issues.
- Provided exceptional customer service during all interactions, reinforcing a positive brand image for the company.
- Conducted thorough investigations of credit applications to mitigate risk and protect company assets.
- Maintained accurate records of all collection activities, ensuring compliance with federal and state regulations.
- Enhanced client satisfaction by resolving disputes and providing clear explanations of billing issues.
Skills
- Payment processing
- Credit analysis
Timeline
Financial
United Healthcare
09.2007 - Current