Amy Kines
Owensburg,IN
Summary
Motivated Department Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
29
29
years of professional experience
Work History
Instructional Assistant
Eastern Greene Middle School
Bloomfield, IN
08.2019 - Current
- Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
- Organized instructional materials and activities for special education classrooms.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Attended training sessions on best practices for working with students with special needs.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Researched new technologies for use in the classroom environment.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Cleaned and organized classrooms, materials, and supplies.
Lawn and Garden Associate
Lowe's
Bedford, IN
12.2022 - 02.2024
- Maintained a clean environment by sweeping floors and dusting surfaces.
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
- Monitored inventory levels and restocked merchandise when needed.
- Received incoming shipments of merchandise and stocked shelves with new items.
- Assisted in training new employees on proper operations of equipment used in the garden center.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Organized seasonal displays including plants, fertilizers, mulch, potting soils.
- Assisted customers in selecting appropriate lawn and garden products for their needs.
- Adhered to all company policies regarding security measures for store assets.
- Helped load customer purchases into vehicles safely and securely.
- Watered and pruned plants according to specific needs for plant type.
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Documented inventory counts and reported to supervisor to identify shrink and damages.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Created pricing labels for displayed products with pricing guns and label makers.
- Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
- Itemized and totaled customer merchandise selection at checkout counter with cash register.
- Answered telephone calls to provide information to customers about products in lawn and garden department.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cafeteria Cook
Chartwells Schools Dining Services
Bloomfield, IN
11.2015 - 10.2016
- Ensured the quality of all ingredients used in the preparation of menu items was up to standard prior to use.
- Prepared food items according to recipes and menus, ensuring that proper portion sizes were maintained.
- Adhered strictly to health regulations regarding food handling, storage, preparation and serving standards.
- Checked temperatures of kitchen appliances and food storage areas regularly to ensure safe storage practices were being followed.
- Performed general cleaning duties throughout the kitchen area including floors, counters and walls.
- Cooked and served meals for large groups of people, adhering to established recipes.
- Cleaned and sanitized workstations and equipment, including cooking utensils.
- Kept records of daily activities such as number of portions served, leftovers disposed.
- Monitored stock levels of all necessary food items to ensure availability during peak meal periods.
- Followed proper food handling and sanitation techniques to promote clean and healthy environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Department Manager
Walmart
Bedford, IN
03.1995 - 06.2015
- Designed displays to make the customer experience interactive and engaging.
- Managed the purchasing process for several departments, including home lines, stationary, and back-to-school seasonal areas.
- Upheld stock levels and proper pricing for multiple product lines.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Researched current and past business performance using online systems and available reports.
- Reconciled orders with financial plans and forecasts.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Kept the sales floor clean and maintained neat, orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Rotated merchandise and displays to feature new products and promotions.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
Eastern Greene High School
Bloomfield, IN05-1995
Skills
- Customer Service
- Sales Reporting
- Logistics Planning
- Relationship building and management
- Order Management
- Sales expertise
- Problem-Solving
- Supply and inventory management
- IT skills in the use of Microsoft Office and other software used for information storing, or document creation
References
References available upon request.
Timeline
Lawn and Garden Associate
Lowe's
12.2022 - 02.2024
Instructional Assistant
Eastern Greene Middle School
08.2019 - Current
Cafeteria Cook
Chartwells Schools Dining Services
11.2015 - 10.2016
Department Manager
Walmart
03.1995 - 06.2015
High School Diploma -
Eastern Greene High School
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