Amy King
Charlotte,NC
Summary
Talented, customer focused, professional offering 10+ years of experience in progressive roles of accountability and leadership. Self-motivated with exceptional communication and attention-to-detail skills.
Overview
18
18
years of professional experience
Work History
ACCOUNT MANAGER
Lightpath Electric Co.
08.2021 - Current
- Coordinate with sites and contractors to ensure good customer service
- Create proposals for repair and maintenance work
- Schedule and inspect all maintenance and repairs performed by employees, and contractors
- Daily management, oversight, dispatch and coordination of repairs by employees and contractors
- Streamlined internal processes for better efficiency in account management tasks
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
SENIOR COLLECTIONS SPECIALIST
STP Management Group
03.2015 - 06.2021
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balances in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Provided exceptional customer service while maintaining a calm and professional demeanor in challenging circumstances
- Verified data integrity and accuracy
- Established performance benchmarks for team members, fostering accountability and driving continuous improvement efforts.
- Evaluated, researched and resolved discrepancies
- Achieved performance goals on a consistent basis by working closely with management.
ACCOUNT RELATIONSHIP MANAGER
Smart Finance
06.2011 - 01.2015
- Maintained long-term relationship with debtors
- Collaborated effectively with the Finance Manager and Underwriters
- Tracked account performance metrics regularly, adjusting strategies as needed to optimize results.
- Accomplished Team Leader role and Top 50 collectors nationwide
- Used skip tracing and other techniques to locate debtors
- Negotiated contract renewals, securing long-term business relationships with key accounts.
- Boosted client satisfaction by effectively managing and resolving account issues.
OFFICE MANAGER
Carolina Golf Cars
07.2006 - 01.2011
- Effective liaison between customers and internal departments
- Strong leader of customer support staff
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Communicated with suppliers for estimating
- Reconciled all accounts, including credit cards, employee expenses and commissions
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Computed sales taxes owed by applying prescribed rates, laws and regulations.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
2001 -
Charlotte Catholic High School
Skills
- KPI Compliance
- Data Entry/10 Key/68WPM
- AP/AR
- Microsoft Office Suite
- QuickBooks
- MAS 90
- Simpro
- Corrigo
- Service department operations
- Sales and service-oriented
- Customer service background
- Active Listener
- Patient
- Problem Solver
- Reliable
- Complaint Management
- Project Management
- Account Management
- Vendor Relations
- Schedule Management
- Client Relationship Management
- Full Charge Bookkeping
Languages
Arabic
Professional Working
Timeline
ACCOUNT MANAGER
Lightpath Electric Co.
08.2021 - Current
SENIOR COLLECTIONS SPECIALIST
STP Management Group
03.2015 - 06.2021
ACCOUNT RELATIONSHIP MANAGER
Smart Finance
06.2011 - 01.2015
OFFICE MANAGER
Carolina Golf Cars
07.2006 - 01.2011
2001 -
Charlotte Catholic High School