Amy King
Roanoke,VA
Summary
Dependable professional with 12 years of healthcare experience including healthcare service leadership, healthcare consulting, Clinical Engineering, Heath Information Management, technology leadership, vendor relationship, and creative finance. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Healthcare Services Account Manager
GE Healthcare
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
Technology Sr. Director, IT Application
Carilion Clinic
04.2021 - Current
- Accountable for leadership and staff growth and improvements; direct reports of 8, indirect reports of 120
- Charged with leading IT Application Operational teams ensuring clinical, business and enterprise applications function as designed
- Improved IT operations through consistent hard work and dedication; implementing team tactics for optimal achievements
- Created plans and communicated deadlines to ensure projects were completed on time
- Timely stakeholder communications for product and operation deployment
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Managed quality continuous improvement activities with internal and external stakeholders
- Developed and implemented performance improvement strategies and plans to promote continuous improvement throughout enterprise.
Technology Director
Carilion Clinic
02.2019 - 04.2021
- Charged with leading enterprise teams computing efforts while maintaining focus on client services
- Converting ideas into plans, systems, and implementations
- Intense client, vendor, and staff interactions
- Operational leader for Clinical Engineering teams managed by General Electric
- Focused skills such as customer service, aspects of security, integration, optimization, negotiating complex contracts, and strategic planning
- Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI)
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades
- Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
Health Information Management Director
Carilion Clinic
07.2018 - 02.2019
- Provides leadership and responsibility for performance of Health Information Services, Transcription, Document Imaging, and Release of Information for enterprise
- Conducted education and training activities for various stakeholders, including physicians, nursing staff and administrative personnel
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation
- Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows
- Planned and implemented in-depth studies on chart corrections, deficiency trends and copy / paste data trends.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZBachelor of Science - Biomedical Sciences
Jefferson College of Health Sciences
Roanoke, VASkills
- Leadership
- Change Agent
- Product Management
- ITIL V3
- Vendor Management
- Relationship Management
- Contract Management
- Operations management
- Account Management
- Customer Service
- Client Relations
Personal Information
Title: Sr. Director, IT Operations
Timeline
Healthcare Services Account Manager
GE Healthcare
01.2022 - Current
Technology Sr. Director, IT Application
Carilion Clinic
04.2021 - Current
Technology Director
Carilion Clinic
02.2019 - 04.2021
Health Information Management Director
Carilion Clinic
07.2018 - 02.2019
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Biomedical Sciences
Jefferson College of Health Sciences