Amy King
Denver,CO
Summary
Dynamic operations leader with a proven track record at VASA Fitness, excelling in strategic problem resolution and team development. Enhanced customer satisfaction through effective communication and service excellence, while driving significant revenue growth. Skilled in inventory management and fostering employee engagement, creating a positive work environment that promotes accountability and high performance.
Overview
18
18
years of professional experience
Work History
General Manager
VASA Fitness
Aurora, CO
07.2024 - Current
- Trained employees on duties, policies and procedures.
- Oversee the maintenance and upkeep of the gym's facilities and equipment, ensuring they are safe and in good working order
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Used excellent verbal skills to engage members in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created schedules and monitored payroll to remain within budget.
- Ensure a positive and welcoming experience for all members, addressing their needs and concerns promptly.
Operations Manager
Floor & Decor
Denver, CO
08.2023 - 06.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies, required trainings and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
Manager on Duty
United Ground Express
01.2023 - 08.2023
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, FAA regulations, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
Operations Manager
Cheddar's Casual Cafe
01.2022 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
General Manager
Improv Comedy Club & Dinner Theater
06.2007 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
High School Diploma -
Columbine High School
Littleton, CO05.1993
Skills
- Strategic Problem Resolution
- Team Development
- Operations Management
- Service Excellence
- Employee relations and conflict resolution
- Strategic Time Allocation
- Customer relations specialist
- Health and safety compliance
- Schedule Management
- Team Engagement Strategies
- Inventory management
Timeline
General Manager
VASA Fitness
07.2024 - Current
Operations Manager
Floor & Decor
08.2023 - 06.2024
Manager on Duty
United Ground Express
01.2023 - 08.2023
Operations Manager
Cheddar's Casual Cafe
01.2022 - 12.2022
General Manager
Improv Comedy Club & Dinner Theater
06.2007 - 12.2021
High School Diploma -
Columbine High School
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