Amy King
MOUNT PLEASANT,TX
Summary
Dynamic Certified Assisted Living Manager with a proven track record at Indigo Assisted Living, enhancing resident satisfaction through innovative care planning and exceptional communication. Skilled in dementia care and team collaboration, I successfully implemented training programs that improved service delivery and compliance, fostering a safe and engaging environment for residents.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Assisted Living Manager
Indigo Assisted Living
04.2024 - Current
- Coordinated daily operations to enhance resident care and satisfaction.
- Implemented staff training programs to improve service delivery and compliance standards.
- Managed scheduling and staffing to ensure optimal coverage for resident needs.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Streamlined communication processes among staff, residents, and families to improve engagement.
- Monitored medication administration procedures for accuracy and adherence to regulations.
- Facilitated regular wellness assessments to track resident health and adjust care plans accordingly.
- Organized community events to foster social interaction and enhance resident quality of life.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Worked in fast-paced environment with competing demands for time and attention.
- Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
- Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Facilitated regular team meetings to promote collaboration, address concerns, and share best practices among staff members.
- Implemented innovative programs that catered to residents'' diverse interests, promoting social engagement within the community.
- Streamlined administrative processes by integrating electronic health record systems and updating documentation procedures.
- Recruited hired, and trained dedicated staff members who were committed to providing exceptional resident care.
- Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
- Enhanced staff performance through ongoing training, mentoring, and regular feedback sessions.
- Created a welcoming atmosphere in the facility by overseeing aesthetic improvements and maintaining cleanliness standards throughout common areas.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs.
- Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
- Established partnerships with local businesses to provide additional amenities for residents such as transportation services or specialized activities.
- Oversaw daily operations, ensuring smooth workflow among departments in the assisted living community.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Jefferson High School
Jefferson, TX05-1998
Skills
- Dementia care
- End-of-life care
- Care planning
- Nutrition
- Technology proficiency
- First aid and CPR
- Resident assessment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Relationship building
- Operational efficiency
- Training and mentoring
- Patient education and counseling
- Employee supervision
- Medication dispensing
- Team building
- HIPAA guidelines
- Task prioritization
- Self motivation
- Medical terminology
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Operations management
- Clinical staff management
- Goal setting
- Problem identification
- Professionalism
- Employee recruitment and hiring
- Staff management
- Interpersonal communication
- Quality control
- Public speaking
- Strategic planning
- Schedule management
- Patient advocacy
- Employee performance evaluations
- Multidisciplinary team collaboration
- Employee work scheduling
- Staff supervision
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Medical clinical procedures
- Quality assurance
- Personnel management
- Patient relations
- Drug inventory management
- Process implementation
- Performance monitoring
- Crisis management
- Staff scheduling
- Data analysis
- Facility management
- Employee training program
- Performance evaluation
- Risk management
- Records management
- Organizational goal development
- Health education
- Professional demeanor
- Problem-solving aptitude
- Administrative staff supervision
- Health information systems
- Records maintenance
- Process improvement
- Medicare compliance
- Inventory and restocking
- Performance metrics
- Professional networking
Certification
- Certified CALM,MT Pleasant Assisted living -10/17 to still there
- Certified CALM Indigo Assisted living, 04/24 to still there
Languages
English
Full Professional
Timeline
Certified Assisted Living Manager
Indigo Assisted Living
04.2024 - Current
Jefferson High School
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