Amy Kirlin
Lockport,IL
Summary
Over twenty years banking experience in residential loan closings. Responsible for training and overseeing new employees, supervising daily production, reviewing work for accuracy, resolving complex issues and overseeing audits. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven strength in developing relationships with employees and customers. Committed to solving complex problems, fostering team communication and exceeding company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
JPMorgan Chase
Downers Grove, IL
02.2017 - 02.2023
- Manage closing department for high producing retail sales
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and worked to reduce cost per loan expenses by developing and optimizing standard practices.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, conducted performance reviews and implemented corrective actions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversee and train new employees, contracted third parties in all aspects of closing process in offices overseas as well as stateside.
- Develop and maintain departmental closing and post-closing procedures.
- Resolve complicated and escalated closing issues while mitigating risk and meeting critical deadlines.
- Extensive knowledge of FHA/VA areas of financing also including Texas 50a6, Trusts and POA
Senior Loan Closer
JPMorgan Chase
Downers Grove, IL
02.2011 - 02.2017
- Perform closings of purchase as well as refinance mortgage loans.
- Trained new employees, in all aspects of closing process
- Worked closely with sales, underwriting, and processing departments. Also, with attorneys and title companies while remaining very focused on customer satisfaction
- Extensive knowledge of all loan types, FHA/VA, Texas (50(a)6), as well as Trusts, POA's, LLC's.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Monitored pipelines to track and log status of loans.
Account Executive/Escrow Closer
Illinois Title Professionals
Lisle, IL
12.2008 - 06.2011
- Collected required documentation to fund disbursements
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Utilized various online databases and public land records to verify ownership information.
- Assisted in preparation of title insurance policies and title commitments.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Marketed business to increase workload and revenue.
- Coordinated and distributed disclosures, schedules and other closing documents.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives and mortgage brokers.
Education
High School Diploma -
Lewis Central High School
Council BluffsSkills
- Strong interpersonal skills
- Dependable
- Special Projects
- Mortgage Lending
- Closing Disclosures
- Complex problem solving
- Excellent time management skills
- Excels in team leadership
- Excellent work ethic
- Excellent communication skills
- Standard Operating Procedures Proficient
Accomplishments
- Nominated to Executive Fulfillment Advisory Board to represent entire closing department within Chase Home Lending
- Successfully trained and coordinated new employees at offices overseas as well as offices stateside
- Transitioned employees into learning multiple roles
- Participated in writing and updating closing procedures
- Supervised team of 10-15 staff members.
- Selected to lead and implement title/closing pilot program, closing loans from title review to closing within retail closing department.
Timeline
Operations Supervisor
JPMorgan Chase
02.2017 - 02.2023
Senior Loan Closer
JPMorgan Chase
02.2011 - 02.2017
Account Executive/Escrow Closer
Illinois Title Professionals
12.2008 - 06.2011
High School Diploma -
Lewis Central High School