AMY KLIMMEK
Luzerne,MI
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
CUSTOMER REPRESENTATIVE GS -0304-04
USDA FOREST SERVICE
MIO, MICHIGAN
08.2022 - Current
- Greet visitors and respond to phone and written inquiries
- Arrange displays of information and natural materials in reception area
- Provided primary customer support to internal and external customers.
- Use word processing software and printing equipment to create, copy, edit, store, retrieve, and print variety of standardized documents
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Serve as Collection Officer to sell such items as National Forest maps, Christmas Tree permits, National Parks, and Federal Recreational Land Passes
- Answered customer telephone calls promptly to avoid on-hold wait times.
- To perform those sales, need to use ERS and ENFIA Systems and when needed credit card machines
- Maintain Switch Board and make sure all employees have correct extension and voice mail assigned to their phone
- Responsible for taking and getting mail; then distribute to correct persons mailbox
- Responsible for managing outgoing mail
- Such as: going into Stamps.com & UPS site to get correct weight and postage amounts
- Maintain inventory and make sure all gifts and survivors are out for purchase
- Made sure that Lobby is clean with friendly atmosphere.
ASSISTANT MANAGER/ASSOCIATE
FAMILY DOLLAR
MIO, MICHIGAN
04.2014 - 08.2022
- Helped manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Managed 3 Associates when on duty
CAREGIVER
ELDERLY CLIENT
MIO, MICHIGAN
09.2013 - 04.2014
- Managed medication, prepared meals, Interpersonal skills, including exceptional patience and listening skills, ability to provide care across a variety of settings, including group homes and day service programs, perform light housekeeping duties including room cleaning and laundry
- Provided bathing and dressing assistance, keeping proper care records, and reporting changes to relatives, assisting with transfer and mobility, Shopping and running errands and maintaining a safe and comfortable home environment.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
CASHIER
SUNRISE - MARATHON
MIO, MICHIGAN
03.2013 - 09.2013
- Receive cash and give correct change and process credit card sales correctly through terminal
- Processed inventory which include receiving inventory, stocking shelves, and monitoring inventory
- Maintained overall cleanliness of business
- Set up display of merchandise
- Approved gas for gas pumps and monitored any drive offs
- If drives offs happened, responsible for contacting Sheriff's Department and Management.
- Followed and insure everyone followed policies
- Trained new staff on registers, inventory, customer service and how to handle money correctly.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Responsible for approving gas to pumps and monitoring any drive offs.
ASSOCIATE
RITE AIDE
MIO, MICHIGAN
04.2009 - 06.2012
- Worked varied hours, days, nights and weekends as business needs dictate.
- Received cash and gave correct change and processed credit card sales correctly through terminal.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit card and debit payments, providing accurate charges and credits.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated and developed photo prints
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
STAFFING DIRECTOR & FINANCE COORDINATOR
US REHAB SERVICES
MT PLEASANT, MICHIGAN
02.2010 - 07.2010
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Staffed Physical Therapist's through contracts with doctors offices and rehab center.
- Developed and implemented staffing solutions to comply with legal regulations and company procedures.
- Identified staffing needs, create work schedules and list vacancies within company.
- Create weekly staffing reports and billing.
- Monitor Physical Therapists time worked.
- Maintained bookkeeping databases and spreadsheets.
- Updated information as needed.
- Communicated with clients about payments due and made arrangement for payments.
- Collected payments from clients and accurately record it into data base.
- Created reports and balance sheets that documented overall profits and losses.
- Updated and maintained Physical Therapist's files.
- Updated and maintained Clients files.
HUMAN RESOURCE MANAGER & ACCOUNTS PAYABLE MANAGER
AUSABLE VALLEY COMMUNITY, NURSING HOME
06.2001 - 04.2009
- Check time sheets and cards for accuracy, enter data into databases and spreadsheets, handling direct deposit requests and data processing paper checks for distribution, acquiring all necessary signatures to distribute payroll, processing wage garnishments, and make adjustments to pay checks for raises and bonuses.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Produced payroll for 2 divisions. Staff of 80 and Management of 20.
- Produce payroll reports for management and confirm approval for overtime or paid time off
- Communicate with employees about any discrepancies in their pay
- Maintained all benefits and deductions
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Created organizational filing systems for records, correspondence.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintain and develop all employee personal files such as: personal file, medical file, benefit file and workman’s’ file if necessary
- Responsible for updating payroll system in computer for State, Federal and Social Security deductions
- Maintained patience file when closing their file
- Made sure that all forms in file where in State mandated order
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Accomplished multiple tasks within established timeframes.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Managed accurate and timely processing of invoices
- Maintained HIPPA Policies and Procedures
ADMINISTRATIVE ASSISTANT
HOSKINS
MIO, MICHIGAN
08.2000 - 03.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw production records, shipments and maintain inventory cards
CASE MANAGER ASSISTANT & EMPLOYMENT SPECIALIST
MICHIGAN WORKS!
MIO, MICHIGAN
08.1997 - 08.2000
- Worked closely with Case Manager, assisted with everyday duties to help make office work more efficient
- Admitted new clients by reviewing records and applications, conducted orientations
- Worked with senior case managers to coordinate team development activities and trainings.
- Helped clients with challenging situations and find help that they need
- Proofread and edited clients' resumes to improve interview chances.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Recognized client employment barriers and devised strategies to resolve.
- Visited Employers in Oscoda, Crawford and Montmorency Counties to build trusting relationship with them to be able to set up “On-The-Job Training
- Referred families to shelters, legal resources and educational programs.
- Coordinated employment services for clients to implement individual employment activity
- Assisted in implementation of individual planning goals and objectives for purpose of preparing clients for job readiness
- Matched clients to open positions based on skills and work requirements.
- Conducted job task for purpose of determining specific skills required to perform work as well as clients' duties and responsibilities
- Created monthly performance reports for purpose of tracking program activity and results
- Facilitated relationships between co-workers, employer, and employee for purpose of maximizing employment opportunities for clients
- Visited work sites consistently for purpose of securing and maintaining relationships with employer and to explore possibilities for expanding opportunities.
SECRETARY
FABIX INCORPORATED / PROTO TUBE
LUZERNE, MICHIGAN
06.1986 - 08.1988
- Answered multi-line phone system and greeted callers enthusiastically.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Completed accurate daily report documents, memos and invoices.
- Oversaw production records, shipments and maintaining inventory cards
- Posted production requirements
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Education
High School Diploma -
MIO AUSABLE SCHOOL
MIOAssociate of Applied Science - Administrative Assistance And Secretarial Science
KIRTLAND COMMUNITY COLLEGE
ROSCOMMON, MICHIGANSkills
- Business Administration
- Business Management Principles
- Biweekly Payroll Management
- New Hire Processing
- Accounts Payable
- Contract Management
- Benefits
- Procurement Requests & Purchasing
- File Management
- Employee Management & Discipline Management
- Opening and Closing Procedures
- Customer Service-Oriented
- Accurate Money Handling
- Office Supplies and Inventory
- Store Merchandising
- Motivated Team Player
- Strong Work Ethics
- Caregiver and Family Support
- Housekeeping
- Detail-Oriented
- HIPAA Compliance
- Dependable and Responsible
Additional Information
- Mio AuSable School - Class Sponsor for Class of 2010: Organized Fundraisers for 4 years, Responsible for Prom and Graduation in 2010
- Cheerleading Coach for the Mio Dolphins (Little League) 2 years
- Assistant Cheerlead Coach for the Varsity Cheerleaders 1 year
Bowling, Swimming, Attending Painting Classes, Traveling, Camping, Family and Friends
My hobbies are spending time with family and friends in many settings such as: bowling and swimming, traveling and camping, attending painting classes and parties.
Timeline
CUSTOMER REPRESENTATIVE GS -0304-04
USDA FOREST SERVICE
08.2022 - Current
ASSISTANT MANAGER/ASSOCIATE
FAMILY DOLLAR
04.2014 - 08.2022
CAREGIVER
ELDERLY CLIENT
09.2013 - 04.2014
CASHIER
SUNRISE - MARATHON
03.2013 - 09.2013
STAFFING DIRECTOR & FINANCE COORDINATOR
US REHAB SERVICES
02.2010 - 07.2010
ASSOCIATE
RITE AIDE
04.2009 - 06.2012
HUMAN RESOURCE MANAGER & ACCOUNTS PAYABLE MANAGER
AUSABLE VALLEY COMMUNITY, NURSING HOME
06.2001 - 04.2009
ADMINISTRATIVE ASSISTANT
HOSKINS
08.2000 - 03.2001
CASE MANAGER ASSISTANT & EMPLOYMENT SPECIALIST
MICHIGAN WORKS!
08.1997 - 08.2000
SECRETARY
FABIX INCORPORATED / PROTO TUBE
06.1986 - 08.1988
High School Diploma -
MIO AUSABLE SCHOOL
Associate of Applied Science - Administrative Assistance And Secretarial Science
KIRTLAND COMMUNITY COLLEGE
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