Amy Knight
O'Fallon,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Service Specialist
Edward Jones
04.2022 - 11.2023
- Provided solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Client Support Team Members in an accurate manner while considering different variables such as legal/regulatory guidelines and risk to the firm.
- Participated and volunteered for continuous education to help outside my area when needed. Including learning new technical support.
- Consistently met or exceeded expectations/performance metrics related to service quality, response time and customer satisfaction scores.
Office Manager
Belzona Gateway
01.2017 - 12.2019
- Spearheaded marketing efforts for the company and evaluated all outside marketing opportunities.
- Represented company as ahead of customer service,took calls, addressed customer concerns and escalated them to the correct contact when needed.
- Scheduled all client and customer meetings and organized all collateral and meeting notes.
- Sent quotes to vendors and potential vendors in a timely manner.
- Maintained company records including billing and financial documents
Patient Care Coordinator
Vios Fertility Institute
09.2015 - 09.2017
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Acedmic/Medical Assistant
Women's Care Of Southern Illinois
03.2008 - 10.2012
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant II/Team Leader Manager
Washington University School Of Medicine
01.2006 - 03.2008
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Managed work/vacation schedule for 15 employees
- Maintained and handled all electronic paperwork for the organization including workers comp claims, EMR, and CPT codes for insurance claims
Education
Bachelor of Science -
Sagamon State University
Springfield, ILSkills
- Microsoft/Excel Proficiency
- Data Analysis
- Quality Assurance
- Attention to Detail
- Effective Communication
- Team Collaboration
- Technical Troubleshooting
- Task Prioritization
- Data Entry
Timeline
Service Specialist
Edward Jones
04.2022 - 11.2023
Office Manager
Belzona Gateway
01.2017 - 12.2019
Patient Care Coordinator
Vios Fertility Institute
09.2015 - 09.2017
Acedmic/Medical Assistant
Women's Care Of Southern Illinois
03.2008 - 10.2012
Medical Assistant II/Team Leader Manager
Washington University School Of Medicine
01.2006 - 03.2008
Bachelor of Science -
Sagamon State University