Amy Knight
Tea,SD
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
21
21
years of professional experience
Work History
Office Manager
K-Scale
09.2025 - Current
- Managed supply inventory, optimizing procurement processes to reduce costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 8 employees.
Branch Manager
Service First Federal Credit Union
09.2022 - 08.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Streamlined processes for loan approvals, reducing turnaround time while maintaining quality control.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Manager
Explorers Federal Credit Union
12.2021 - 08.2022
- Implemented marketing initiatives to increase membership and promote product offerings effectively.
- Streamlined processes for loan approvals, reducing turnaround time while maintaining quality control.
- Fostered community relationships through outreach programs, enhancing brand visibility and member engagement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Correspondence Associate
First Premier Bankcard
06.2021 - 12.2021
- Maintained strict confidentiality of sensitive information while processing confidential documents, upholding company policies and legal guidelines.
- Demonstrated adaptability by effectively managing shifting priorities under tight deadlines while maintaining accuracy in all tasks completed.
- Collaborated with team members for process improvements, resulting in increased efficiency and productivity.
Branch Manager
Service First Federal Credit Union
02.2005 - 05.2021
- Led branch operations, ensuring compliance with regulatory standards and organizational policies.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
- Enhanced member satisfaction through effective service delivery and problem resolution strategies.
- Managed team performance, providing coaching and development to improve operational efficiency.
- Analyzed financial reports to identify trends, driving strategic decision-making for branch growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment.
- Examined customer loan applications for loan approvals and denials.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Education
High School Diploma -
Lennox High School
LennoxSkills
- Customer service
- Effective communication
- Organizational skills
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Multitasking
- Staff management
- Training and coaching
- Teamwork and collaboration
Timeline
Office Manager
K-Scale
09.2025 - Current
Branch Manager
Service First Federal Credit Union
09.2022 - 08.2025
Branch Manager
Explorers Federal Credit Union
12.2021 - 08.2022
Correspondence Associate
First Premier Bankcard
06.2021 - 12.2021
Branch Manager
Service First Federal Credit Union
02.2005 - 05.2021
High School Diploma -
Lennox High School