Amy Knoll
New Orleans,LA
Summary
Experienced Operations Manager and talented leader with 5 years of experience utilizing exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems/Operations Manager
Watershed Health
12.2019 - Current
- Creates and manages systems for Healthcare SaaS in New Orleans
- Planning: Automated organization calendar for recurring annual projects including compliance, annual reviews, brand updates and budgeting
- Analytics: Create and manage systems to onboard users to Tableau
- Equipment and Software: Cost benefit analysis and implementation of hardware migration from MacOS to Microsoft 365 Business Premium and Windows OS machines.
- Finance: Established monthly billing review and maintains forecast of monthly recurring revenue
- Onboarding: Automated free account registration for 1000+ Post Acute Care clients
- Learning Management System: created system (Thinkific, Teachable & Articulate 360) to allow for remote training of software users and employees
- CRM: Built out and maintained company CRM (HubSpot) including Sales, Service Desk, Marketing, Landing Pages, Customer Education engagement and New Client onboarding automation
- Project Management: Builds templates to manage new customer implementation, interface KPI’s, navigation KPI’s and customer analytics requests in Tableau and directly from proprietary databases
- Event Management: runs registration, participant management and day of Zoom management for company webinars
- Employee/Customer Education: Creates presentations, PDF’s and web pages for employees and customers to utilize proprietary software
- In house design utilizing marketing templates.
- Increased profit by streamlining operations.
- Reported issues to higher management with great detail.
Clerical IV
Clinical/Nursing Education, University Medical Center
01.2019 - 02.2020
- Manages Learning Management System for all Clinical/Agency/Contract staff, including creating assignments, assigning lessons, teaching and troubleshooting Cornerstone system
- Create reporting on trainings accomplished and completion status
- Inform all clinical new hires of education requirements, training schedules and IT access
- Work with internal and external clients to rectify education needs in multiple departments in 5 hospital system
- Work with national organizations to create hybrid courses to distribute to UMC employees for continuing education
- Teaching users how to use system and troubleshooting issues in person, via telephone and online.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
CMMS Administrator
Sirius Technical Services, Enwave New Orleans
07.2018 - 01.2019
- Create, edit, and close work orders for largest District Energy Plant in New Orleans
- Create reports and tracking systems for preventative maintenance
- Renamed operations inventory to Department of Defense nomenclature
- Leads CMMS training to operations and executive staff
- Documentation of capital expenditure projects for Plant.
Sales Support
Bevolo Gas & Electric Lights
08.2015 - 06.2018
- Responsible for operations for 15+ sales people at 5 locations in New Orleans area
- Created and upgraded systems for shipping, telecommunications, events, and finance
- Responsible for resolving customer issues regarding shipping, installation, and maintenance of product
- Responsible for permitting of events and new locations as well as liaison for all infrastructure issues (roads and sidewalks, sewage and water board, garbage collection, IT infrastructure).
Owner
Bon Castor
07.2011 - 05.2016
- Built and established shop focused on local artisans in Bywater neighborhood
- Responsible for scouting and attracting over 150 local artists and communicating with customers and press
- Received mentions in Gambit New Orleans, Guardian UK and Business Insider as a shop not to miss in New Orleans.
Education
Tulane School of Professional Advancement
BA Philosophy (thesis pending) -
Shimer College
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Semester Abroad, Oxford University
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Alumni and Staff Member, AmeriCorps National Service
01.1998
Skills
- Business continuity
- Service level agreements
- Customer relationship management
- Project planning and development
- Microsoft office suite expert
- Resource coordination
- Decision-making
Certification
- SmartSheet
- HubSpot SalesHub
- HubSpot ServiceHub
- HubSpot MarketingHub
Timeline
Systems/Operations Manager
Watershed Health
12.2019 - Current
Clerical IV
Clinical/Nursing Education, University Medical Center
01.2019 - 02.2020
CMMS Administrator
Sirius Technical Services, Enwave New Orleans
07.2018 - 01.2019
Sales Support
Bevolo Gas & Electric Lights
08.2015 - 06.2018
Owner
Bon Castor
07.2011 - 05.2016
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Semester Abroad, Oxford University
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Alumni and Staff Member, AmeriCorps National Service
Tulane School of Professional Advancement
BA Philosophy (thesis pending) -
Shimer College
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