Amy Koetters
Johnston,Iowa
Overview
9
9
years of professional experience
Work History
Residential Educator
Minnesota State Academy For The Deaf
Faribault, Minnesota
08.2025 - 07.2026
- Facilitated daily living skills instruction for students in a residential
setting. - Assisted with the implementation of individualized education plans (IEPs) for diverse learners.
- Supported students in developing social skills through structured activities and group interactions.
- Monitored student progress and provided feedback to enhance learning outcomes
911 Emergency Dispatcher
Waseca County Sheriff's Department
04.2025 - 07.2025
- Responded promptly to emergency calls, assessing situations and dispatching appropriate services.
- Monitored radio communications, ensuring accurate information relayed to law enforcement and emergency responders.
- Assisted in maintaining detailed incident logs, documenting call details and dispatcher actions for future reference.
- Utilized computer-aided dispatch (CAD) software for efficient tracking of units and resource allocation during emergencies.
Operations Specialist
Cetera Financial Group
09.2024 - 04.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Supported the implementation of software solutions for improved data management.
- Collaborated with cross-functional teams to ensure seamless communication and workflow integration.
- Made sure new accounts had all the required paperwork, dates, signatures so the accounts could be in good order.
Police Records Technician
Sioux City Police Department
04.2019 - 07.2024
- Managed and maintained police records using specialized software systems.
- Conducted thorough data entry to ensure accuracy of criminal records and reports.
- Assisted in the retrieval of documents for ongoing investigations and legal proceedings.
- Collaborated with law enforcement personnel to streamline record-keeping processes.
- Other duties attached
Mobile Crisis Tech
Siouxland Mental Health Center
03.2017 - 03.2022
- Ensured compliance with safety protocols and regulations in mental health settings.
- Operated diagnostic equipment to assess client needs and treatment effectiveness.
- Assessed and processed intake paperwork on individuals admitted to the Crisis Center.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Education
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High School Diploma -
West High School
Sioux City, IAundefined
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Skills
- Individualized education plans
- Behavior management
- Crisis intervention
- Data tracking software
- Student progress monitoring
- Educational advocacy
Volunteer work
Board Member and Secretary of the Sioux City Westside Little League in Sioux City, Iowa from 2012-2015. Took minutes for the board meetings, ordered various baseball supplies, organized and maintained my "Baseball Bible" which was very organized and passed down to the next secretary. Took professional photos of all the players and teams. Volunteered in fund raising and the concession stands.
Languages
American Sign Language
Interests
- DIY and Home Improvement
- Animal Care
- I have a passion for photography and editing photos.
- Volunteering
Timeline
Residential Educator
Minnesota State Academy For The Deaf
08.2025 - 07.2026
911 Emergency Dispatcher
Waseca County Sheriff's Department
04.2025 - 07.2025
Operations Specialist
Cetera Financial Group
09.2024 - 04.2025
Police Records Technician
Sioux City Police Department
04.2019 - 07.2024
Mobile Crisis Tech
Siouxland Mental Health Center
03.2017 - 03.2022
High School Diploma -
West High School