Amy Kolbus

Facilitated comprehensive travel arrangements for individuals and groups, optimizing client value.

Advised clients on visa, passport, and security requirements to ensure seamless travel preparations.

Modified reservations to increase client flexibility while clearly communicating penalties and cancellation fees.

Monitored incoming emails to promptly address reservation inquiries and provide assistance.

Managed queues to enhance response times and improve service efficiency.

• Provided comprehensive experience to clients by booking airfare, hotel and car rental arrangements suitable for client needs to achieve best available value.
• Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.
• Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
• Monitoring incoming emails for reservations and/or assistance with questions relating to travel.
• Monitoring ques.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls to schedule appointments or to relay questions from the patient to the doctor.
• Answered and directed incoming calls using multi-line telephone system.
• Answered phone calls, provided information to callers and connected callers to appropriate people.
• Assisted in administrative support to team members by making copies, sending faxes and scanning documents into patient charts.

• Handed out face masks and took temperatures of GM employees entering the grounds of the GM Tech Center.