Amy Kooi-Day
Crown Point ,IN
Summary
Professional with extensive experience in customer service and client relations. Recognized for strong interpersonal skills, including active listening and conflict resolution. Proven ability to manage multiple tasks efficiently while maintaining accurate records. Committed to enhancing customer satisfaction and supporting team success in dynamic environments.
Overview
29
29
years of professional experience
Work History
Real Estate Broker Associate
Better Homes and Gardens Real Estate
Crown Point, IN
09.2013 - Current
- Respond promptly and effectively to inquiries from potential buyers or sellers.
- Research competitive listings in order to provide advice on pricing strategies.
- Collaborate with lenders, appraisers, inspectors, and other stakeholders during transactions.
- Participate in professional development activities to stay up to date on industry trends.
- Negotiate purchase contracts with buyers on behalf of clients.
- Manage client relationships throughout the entire home-buying process.
Assistant Director of Admissions
Davenport University
Merrillville, IN
11.2002 - 06.2004
- Developed and implemented comprehensive recruitment and enrollment management strategies for the university.
- Provided training sessions for new employees regarding admissions procedures.
- Analyzed applicant credentials such as transcripts, references, test scores, essays, and extracurricular activities.
- Collaborated with other departments to ensure that all deadlines were met for each applicant cycle.
- Maintained accurate records of all incoming applications using a database system.
- Assisted in the development and implementation of admissions strategies to meet enrollment goals.
High School Admissions Recruiter
Davenport University
Grand Rapids, MI
06.2000 - 10.2002
- Established partnerships with high schools and community colleges to expand recruitment reach.
- Implemented targeted recruitment strategies to attract qualified applicants.
- Planned and executed orientation programs to facilitate smooth transitions for new students.
- Collaborated with faculty to develop an effective recruitment program.
- Organized and engaged in on-campus and off-campus events to enhance visibility.
Admissions Representative
Davenport University
Merrillville, IN
03.1998 - 05.2000
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Coordinated campus visits for prospective students and their families.
- Attended off-site recruiting events such as college fairs or high school visits to meet with potential applicants in person.
- Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
- Collaborated with other departments within the university on various projects related to admissions initiatives.
- Maintained accurate records of student applications and documents.
Administrative Assistant
Davenport University
Merrillville, IN
02.1996 - 03.1998
- Delivered comprehensive administrative support to the entire university staff, including meetings, scheduling, and calendar management.
- Managed office supplies inventory by regularly assessing stock levels.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the university.
- Compiled data from various sources into organized reports for review by the Dean of Students.
- Processed invoices for payment using accounting software applications, including AS400.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Bachelor of Science - Business Management
Davenport University
Grand Rapids, MI05-2001
Associate of Arts - Sales And Marketing
Davenport University
Merrillville, IN03-1997
Skills
- Customer service
- Communication skills
- Maintaining confidentiality
- Multitasking Abilities
- Database management
- Strong organization
- Teamwork and collaboration
Affiliations
- Community outreach events with Better Homes and Gardens Real Estate.
- Member of Woman's Council of Realtors.
Timeline
Real Estate Broker Associate
Better Homes and Gardens Real Estate
09.2013 - Current
Assistant Director of Admissions
Davenport University
11.2002 - 06.2004
High School Admissions Recruiter
Davenport University
06.2000 - 10.2002
Admissions Representative
Davenport University
03.1998 - 05.2000
Administrative Assistant
Davenport University
02.1996 - 03.1998
Bachelor of Science - Business Management
Davenport University
Associate of Arts - Sales And Marketing
Davenport University
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