Amy Kopp
Summary
Seasoned pharmacy technician with 9 years in the specialty realm. Strong communication and interpersonal skills with the ability to build rapport with providers and patients. Detail-oriented, self-motivated, thrives on problem solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialty Billing Technician
Walgreens
01.2016 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Shift Lead
Walgreens
03.2014 - 12.2015
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Arts - English
Liberty University
12-2012
Skills
- Insurance verification
- Patient account management
- Verbal and written communication
- Problem-solving
- Patient confidentiality
- Supporting pharmacy operations
Certification
- Certified Pharmacy Technician-Pharmacy Technician Certification Board-since August 2015
- Tennessee Licensed Pharmacy Technician
Timeline
Specialty Billing Technician
Walgreens
01.2016 - Current
Shift Lead
Walgreens
03.2014 - 12.2015
Bachelor of Arts - English
Liberty University