Amy Korte
Milan,MI
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing, leadership, and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dedicated to adding value to my team at UMCU. UMCU garners loyalty daily by creating a rich learning environment with the opportunity for continuous growth and improvement professionally and personally, which inspires continuous investment in the success of the company.
Overview
19
19
years of professional experience
Work History
Solutions Coordinator
University Of Michigan Credit Union
07.2024 - Current
- Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Assistant Branch Manager
University Of Michigan Credit Union
02.2020 - 07.2024
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
- Reviewed credit applications for risk factors and credit worthiness
- Trained and developed new team members in alignment with branch service standards and objectives
- Coached and developed branch staff by offering constructive feedback and training opportunities
Member Service Representative
University Of Michigan Credit Union
07.2019 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Increased efficiency and team productivity by promoting operational best practices
Environmental Services Housekeeper
Adrian Dominican Sisters
01.2016 - 07.2019
- Completed sanitation duties in critical patient care areas while maintaining supply carts with adequate supplies
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
Fasco Temp
Adrian Dominican Sisters
11.2015 - 02.2019
- Sisters, see duties above
Homemaker
Homemaker Self
10.2008 - Current
- Maintained entire family's schedule and organized events
- Handled incoming mail, bills and invoices and completed appropriate actions
- Identified needs and coordinated plans for travel and out-of-town functions
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Receptionist/Front Office Manager
Quantis Corp
04.2005 - 07.2008
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone or postal mail
Education
Associate of Applied Science - Law Enforcement
Jackson College
Adrian, MI09.2024
Associate of Applied Science - Business Administration
Jackson College
Adrian, MI09.2024
Skills
- Detail Orientation
- Problem Solving
- Self-Motivation
- Operations management
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Customer Service
- Scheduling and calendar management
Professional Development
- Emotional Intelligence 2.0 – UMCU Training
- UMCU Office of Foreign Asset Control Training Webinar – UMCU University
- Bank Secrecy Act Webinar – UMCU University
- Understanding DISC Styles Webinar – UMCU University
- Developing Emotional Intelligence Webinar – SkillPath
- How to Supervise People Conference - Pryor Learning: Fred Pryor Seminars
Personal Development
- Emotional Intelligence 2.0 – UMCU Training
- Understanding DISC Styles Webinar – UMCU University
- Developing Emotional Intelligence Webinar – SkillPath
- How to Supervise People Conference - Pryor Learning: Fred Pryor Seminars
- UMCU Office of Foreign Asset Control Training Webinar – UMCU University
- Bank Secrecy Act Webinar – UMCU University
Timeline
Solutions Coordinator
University Of Michigan Credit Union
07.2024 - Current
Assistant Branch Manager
University Of Michigan Credit Union
02.2020 - 07.2024
Member Service Representative
University Of Michigan Credit Union
07.2019 - 02.2022
Environmental Services Housekeeper
Adrian Dominican Sisters
01.2016 - 07.2019
Fasco Temp
Adrian Dominican Sisters
11.2015 - 02.2019
Homemaker
Homemaker Self
10.2008 - Current
Receptionist/Front Office Manager
Quantis Corp
04.2005 - 07.2008
Associate of Applied Science - Law Enforcement
Jackson College
Associate of Applied Science - Business Administration
Jackson College
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