Amy Kowarsky
Agawam,MA
Summary
Reliable Manager with a strong work ethic and initiative. Known for exceeding company expectations and building productive relationships. Experienced in managing goals and developing teams in fast-paced, deadline-driven environments.
Overview
23
23
years of professional experience
Work History
Manager, Practices
Baystate Health Systems
01.2021 - Current
- Oversight of multiple departments with 34 physicians, 41 APPs, Departmental wide utilization, cFTE, built to expected strategic metrics
- Oversight of five cost center budgets, monthly financials, capital equipment, contingency dollars, value analysis with multiple ancillary departments
- Responsible for HR functions; hiring, disciplinary action, annual reviews, career ladder advancements, equity assessments, provider onboarding
- Responsible for adequate staffing and scheduling of support staff and providers
- Responsible for operations of grant funded projects, member of IRB
- Responsible for LEAN implementation within the practices
- Safety metrics for Hand Hygiene, Infection Control, Quality and Risk
- Oversight of purchasing and accounts payable for multiple cost centers
- Responsible for billing and revenue management of the practice; denial monitoring, missing charge compliance
- Responsible for operational oversight of all clinical and administrative protocols and procedures for four sites
- Oversight of payer contract changes, denial management
- Responsible for Joint Commission and CLIA standard adherence
- Responsible for purchasing, budget, payroll, capital equipment acquisitions, monthly financials for five cost centers, submission of accounts payable and PEA
- Responsible for schedule templating, optimization and provider utilization for RNs, MDs and APPs
- Responsible for customer service recovery and patient satisfaction metrics
- Special Project Committees such as Doula Grant, Babyscripts, Tidepool GDM Management
Operations Manager
OBGYN Group of Eastern Connecticut, PC
Windsor, Glastonbury, Ellington, CT
02.2019 - 01.2021
- Responsible for all human resource functions for the practice; recruitment of staff and physicians, hiring, training, benefit administration, development and implementation of job descriptions, annual reviews, competency assessments for the practice
- Responsible for practice financial management AP/AR including bookkeeping using Quickbooks
- Vendor comparisons and costs analysis
- Daily balancing of account and cash management
- Management of billing department, daily posting, AR tracking, claims denial oversight
- Facilitator of monthly business meetings presenting revenue cycle management and P&L summaries
- Responsible for daily patient workflow and mid-level management oversight
- Oversight of moderate complexity CLIA laboratory
- Oversight of AAASF certified surgical suite
- Member of Internal Quality Review Board for Research Studies
Administrative Practice Manager
New England Pathology Associates, PC
Springfield, MA
02.2016 - 02.2019
- Company Overview: d/b/a Lifepath Partners, LLC (Member of Trinity Health of New England/Mercy Medical Center)
- Supervisory - Direct and indirect supervision of four supervisors, fifty-six employees, five partner physicians and three employed physicians at five satellite locations
- Standard Operating procedures for various departments, OSHA/CAP/JCAHO regulatory standards oversight, oversight of service schedule for nine subspecialty providers
- Management of off-site laboratories and staff
- Human Resource Management – HR policies and procedures, Physician recruitment and credentialing with state license board and payers, Employee Benefit plan administration (401K, HRA, FSA, GTL, STD, LTD, GHP), employee hire/terminations
- Info Systems Management – Implementation and maintenance of LIS, EMR Interfaces, FTP and two company websites
- Financial – Daily Business Office Functions, Budget preparation, financial analysis, Daily AR/AP Operations using Quickbooks, projections in consultation with outsourced accounting firm, vendor negotiations, capital equipment contracts and acquisitions
- Billing - Development and implementation of billing processes and procedures
- Payer contracts and negotiations, credentialing, ICD10 implementation, monitoring of outsourced billing services
- Quality Assurance – Oversight of lab specific quality reporting monitors, HIPAA, OSHA, HITECH policies and procedures
- Client Service – Responsible representation of the company at conferences, visiting clients, annual client satisfaction survey, client volume reporting/trending
- D/b/a Lifepath Partners, LLC (Member of Trinity Health of New England/Mercy Medical Center)
Practice Administrator, Adult Medicine, Infectious Disease and Addiction Medicine Clinic
Northgate Medical, PC
Springfield, MA
02.2014 - 09.2015
- Responsible for all human resource functions for the practice; recruitment of staff and physicians, hiring, training, benefit administration, development and implementation of job descriptions, annual reviews, competency assessments for the practice
- Responsible for practice financial management including bookkeeping using Quickbooks, annual expenditure budget, capital expense purchases, maintenance of contracts and leases, end of year tax planning and 1099s in conjunction with outsourced CPA
- Development and implementation of standard operating procedure manuals, HIPAA and HITECH policy and procedure manuals
- Management of three employed physicians and six mid-level providers
- Management of Meaningful Use, MIPS, Patient Centered Home compliance and reporting
- Assist with medical device patents and research study protocols
- Member of Internal Review Board
Operations Manager
New England Pathology Associates, P.C.
Springfield, MA
02.2003 - 02.2014
- Company Overview: d/b/a Lifepath Partners, LLC (Member of Trinity Health of New England/Mercy Medical Center)
- Supervisory - Direct and indirect supervision of four supervisors, fifty-six employees at five satellite locations
- Standard Operating procedures for various departments, OSHA/CAP/JCAHO regulatory standards oversight, oversight of service schedule for nine subspecialty providers
- Management of off-site laboratories and staff
- Business Development – responsible for joint ventures between private practices and satellite laboratories within them
- Contract negotiation, billing, staffing, operations
- Human Resource Management – HR policies and procedures, Physician recruitment and credentialing with state license board and payers, Employee Benefit plan administration (401K, HRA, FSA, GTL, STD, LTD, GHP), employee hire/terminations
- Info Systems Management – Implementation and maintenance of LIS, EMR Interfaces, FTP and two company websites
- Financial - Budget preparation, financial analysis, Daily AR/AP Operations using Quickbooks, projections in consultation with outsourced accounting firm, capital equipment contracts and acquisitions
- Billing - Development and implementation of billing processes and procedures
- Payer contracts and negotiations, credentialing, ICD10 implementation, monitoring of outsourced billing services
- Quality Assurance – Oversight of lab specific quality reporting monitors, HIPAA, OSHA, policies and procedures
- Served as member of CAP, CLIA and JCAHO inspection teams
- Client Service – Responsible representation of the company at conferences, visiting clients, annual client satisfaction survey, client volume reporting/trending
- D/b/a Lifepath Partners, LLC (Member of Trinity Health of New England/Mercy Medical Center)
Unit Coordinator – Adult Behavioral Health
Providence Behavioral Health Hospital
Holyoke, MA
09.2001 - 01.2003
- Responsible for RN, MHA and support staff scheduling
- Responsible for charge entry Meditech
- Ordering Medical supplies for Unit
- Responsible for discharge chart processing and census
Education
Master’s in Business Administration (MBA) - Healthcare Management
Western Governor’s University
12.2024
Business Management -
Baypath University
Longmeadow, MA10.2023
Nursing -
Fitchburg State College
Fitchburg, MA05.2004
Skills
- Workforce Management
- Operations Management
- Staff Development
- Marketing
- Financial Management
- Contract Management
Careereducationalprojects
- Daily Management System, 01/2023, System wide tiered problem resolution system for ambulatory practices. Served as initial department to implement and lead project manager.
- Babyscripts – Baystate Medical, 07/2022, Administrative Lead- establishing operational process for online patient blood pressure monitoring – establishing and monitoring qualitative metrics for enrollment.
- Tidepool – Baystate Medical, 09/2023, Administrative Lead Women’s Division – collect source document data from all Women’s department, represent Women’s Division in operational workflow and establishment of baseline data collection.
- Executive IT Leadership Committee, Artificial Intelligence Pilot Task Force Member
Certificationstrainingmembership
- Association of Managers in Gynecology and Obstetrics, Inc. Affiliated Member
- Social Media Marketing Professional Certification 2023
- Digital Marketing Associate Certification 2023
- Dale Carnegie Management Certification 2022
- Society of Human Resource Management Certified Professional (SHRM-CP) Certification 2014
- Six Sigma (LEAN) Black Belt Certification 2011, Recertified 2014
- MGMA, MA/RI MGMA Member, CTMGMA Associate Member
- Dale Carnegie Leadership Training Certification 10/2022
- Servant Leadership Certification 01/2023
- Purposeful Leadership Bootcamp 05/2024
Timeline
Manager, Practices
Baystate Health Systems
01.2021 - Current
Operations Manager
OBGYN Group of Eastern Connecticut, PC
02.2019 - 01.2021
Administrative Practice Manager
New England Pathology Associates, PC
02.2016 - 02.2019
Practice Administrator, Adult Medicine, Infectious Disease and Addiction Medicine Clinic
Northgate Medical, PC
02.2014 - 09.2015
Operations Manager
New England Pathology Associates, P.C.
02.2003 - 02.2014
Unit Coordinator – Adult Behavioral Health
Providence Behavioral Health Hospital
09.2001 - 01.2003
Master’s in Business Administration (MBA) - Healthcare Management
Western Governor’s University
Business Management -
Baypath University
Nursing -
Fitchburg State College
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