Amy Kozlowski
North Branch
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
24
24
years of professional experience
Work History
Registered Nurse, Inpatient Wound Care
McLaren Lapeer Hospital
10.2021 - Current
- Provided direct patient care and determined next course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Assistant Director of Nursing
Angelic Heart Home Care And Hospice
02.2021 - 10.2021
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Developed policies and procedures for effective pharmacy management.
- Provided direct patient care after hours and on holidays
Registered Nurse Supervisor
Advisacare Home Care
10.2019 - 02.2021
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided direct patient care as needed
Registered Nurse Case Manager, Inpatient Hospice
United Hospice Services Of Marlette
05.2013 - 08.2017
- Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Participated in continuous professional development to stay current with best practices in hospice case management and end-of-life care.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Mentored new nurses in the field of hospice case management, contributing to a skilled workforce dedicated to quality end-of-life care.
- Coordinated volunteer services for additional support in delivering compassionate patient care.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Registered Nurse Clinical Supervisor
Wellness Home Care Of Michigan
12.2011 - 05.2013
- Ensured compliance with regulatory standards by maintaining accurate documentation and timely reporting requirements for all clinical activities.
- Participated in performance improvement projects aimed at enhancing overall quality of care provided within the organization.
- Facilitated ongoing staff education through in-services, workshops focused on relevant topics of home care.
- Reviewed and processed Physician orders and Oasis.
- Streamlined clinical workflows by identifying inefficiencies and implementing process improvements for increased productivity.
- Developed strong relationships with referring physicians by maintaining open lines of communication regarding patient progress updates and discharge planning needs.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Preformed regular nursing supervisory visits.
- Provided direct patient care as needed
RN Case Manager
Heartland Home Care And Hospice
09.2010 - 12.2011
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Assistant Director of Nursing
Wellness Home Care Of Michigan
05.2007 - 05.2010
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Provided direct patient care as needed.
Emergency Room Registered Nurse
McLaren Lapeer Region
06.2004 - 08.2008
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
Emergency Room Registered Nurse
Mclaren Flint Hospital
09.2000 - 04.2004
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
Education
Associate Degree in Nursing -
Charles Stewart Mott Community College
Flint, MI09.2000
Skills
- Case Management
- Patient Management
- Care Planning
- Wound Care
Certification
Timeline
Registered Nurse, Inpatient Wound Care
McLaren Lapeer Hospital
10.2021 - Current
Assistant Director of Nursing
Angelic Heart Home Care And Hospice
02.2021 - 10.2021
Registered Nurse Supervisor
Advisacare Home Care
10.2019 - 02.2021
Registered Nurse Case Manager, Inpatient Hospice
United Hospice Services Of Marlette
05.2013 - 08.2017
Registered Nurse Clinical Supervisor
Wellness Home Care Of Michigan
12.2011 - 05.2013
RN Case Manager
Heartland Home Care And Hospice
09.2010 - 12.2011
Assistant Director of Nursing
Wellness Home Care Of Michigan
05.2007 - 05.2010
Emergency Room Registered Nurse
McLaren Lapeer Region
06.2004 - 08.2008
Emergency Room Registered Nurse
Mclaren Flint Hospital
09.2000 - 04.2004
Associate Degree in Nursing -
Charles Stewart Mott Community College
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