Amy Krauss
Columbia,TN
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Focused on executing our Mission, Vision, and Values. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Eager to learn new skills and systems to strengthen myself and my team.
Overview
23
23
years of professional experience
Work History
Supervisor of Environmental Services
Maury Regional Medical Center
04.2022 - Current
- Supervise and direct daily work of team of 48+ EVS Associates.
- Evaluate cleaning effectiveness of the EVS team in all service areas utilizing the Discharge Cleanliness and Support Area cleaning checklists.
- Complete daily rounding and patient/department interviews to discover areas of opportunity for detailed cleaning or repairs.
- Create and track plans for floor maintenance and communicate with managers of affected areas.
- Promote the reputation of the EVS department by building strong relationships within the facility.
- Conduct EOC's with Infection Prevention and Department Managers.
- Serve as a member of the Safety Committee, PEC Metrics Council, and Throughput Committee.
- Manage Cintas services and identify ways to reduce loss.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Understand and enforce OSHA regulations and Joint Commission standards.
- Monitor employee performance and conduct employee appraisals while conveying constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and utilized the Maury Strong booklet to help reduce turnover and gain trust.
- Cultivated positive rapport with fellow employees to boost team morale and promote employee retention.
- Create and utilize Excel sheets for tracking department measures for discharges, patient experience, and mop loss.
EVS Associate I & II
Maury Regional Medical Center
09.2021 - 04.2022
- Completed daily schedule tasks assigned by Supervisors
- Properly handled chemicals and cleaning supplies
- Operated a floor buffer
- Maintained a clean and organized EVS cart and closet
- Identified and communicated areas of opportunity for cleanliness and maintenance
- Treated each patient with respect and looked for ways to brighten their spirits
- Gained rapport with other departments by consistently performing detail cleaning and assisting staff when possible
- Performed quality discharge cleaning withing the target frame
- Assisted teammates without being asked as much as possible
General Manager
McDonald's 3808
08.2000 - 08.2020
- Maintained ServSafe certification and controlled and managed safe food handling and storage
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Coordinated restaurant operations with team of 50 skilled workers, delegating tasks and organizing schedules
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Collaborated with team members to meet daily demands and handle challenging projects
- Kept all areas clean, organized and in line with company professional standards
- Tracked daily activities in QSRSoft for consistent reporting
- Conducted inventories and maintained stock for operational efficiency
- Completed all available training and certifications for technology.
Education
Bachelor's of Hamburgerology - Business Management
Hamburger University
Oak Brook, IL03.2008
High School Diploma -
Middle Tennessee Home Education Association
Columbia, TN05.2002
Skills
- Microsoft Office and learning new software
- Decision making
- Team Supervision
- Delegating Work Assignments
- Troubleshooting Abilities
- Cost Control
- Employee Development
- Performance Reviewing
- Business Analysis and Reporting
- Managing Operations and Efficiency
- Training and Development
Timeline
Supervisor of Environmental Services
Maury Regional Medical Center
04.2022 - Current
EVS Associate I & II
Maury Regional Medical Center
09.2021 - 04.2022
General Manager
McDonald's 3808
08.2000 - 08.2020
Bachelor's of Hamburgerology - Business Management
Hamburger University
High School Diploma -
Middle Tennessee Home Education Association