Amy Kuncken
Saint Augustine,FL
Summary
I am a single Mom of one beautiful special needs child, who give my life meaning in the most wonderful way. I would consider myself a dedicated employee, trustworthy, good with deadlines. My leadership skills are strong and I like to be the go to person. I am very detail oriented and like to keep things organized. I am also CPR certified and have been for over 20 years. My goals are to continue to educate myself regarding my daughters conditions and hopefully help others in the process.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Cambridge Medical Group
Boynton Beach
10.2009 - 12.2019
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Monitored patient progress throughout the referral process.
- Created reports on referral activity and outcomes.
- Resolved conflicts between referring physicians and receiving providers.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Dental Office Receptionist
Boynton Dental
Boynton Beach, FL
07.2005 - 06.2013
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Scheduled appointments and managed the office calendar to ensure efficient use of time.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
- Processed payments for services rendered using appropriate software programs.
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Performed administrative tasks such as preparing letters or memos, maintaining databases, copying documents.
- Verified accuracy of patient information prior to scheduling appointments or processing payments.
- Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
Medical Office Manager
Wolpe Finkbeiner M.D. ,P.A.
Boynton Beach , FL
07.2002 - 10.2009
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Coordinated with insurance companies to verify coverage of services rendered.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Recruited qualified candidates for open positions within the practice when necessary.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Organized and maintained documents, files and records.
Education
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLSkills
- Healthcare Systems Understanding
- Follow-up Coordination
- Insurance precertification processes
- Accurate Documentation
Affiliations
- Baking
- Swimming
- Running
- Crime shows
Certification
- CPR certified
- AAPC
- HIPPA compliant
Timeline
Referral Coordinator
Cambridge Medical Group
10.2009 - 12.2019
Dental Office Receptionist
Boynton Dental
07.2005 - 06.2013
Medical Office Manager
Wolpe Finkbeiner M.D. ,P.A.
07.2002 - 10.2009
Some College (No Degree) -
Palm Beach State College
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