Amy Kundert
Monroe,WI
Summary
Skilled Medication Access Specialist, Certified Technician, Billing and Finance with almost 20 years of experience in assessing and advising employers and patients on how to get medication for patients at a lower cost. Worked along with physician offices to make sure patients didn't go without medications either by assisting them with applying to medication program or finding lower cost medication. Dedicated, hardworking and reliable professional who maintains a focus on accuracy and exceptional customer service.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician/ Pharmacy Access Specialist
SSM Health Monroe Pharmacy
03.2004 - Current
- Resolve customer service issues
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Call medical offices for necessary clarifications
- Enhanced pharmacy workflow by assisting pharmacists with medication billing, labeling, and packaging.
- Assist patient's with obtaining their medications at an affordable price; including signing them up for patient assistance programs, co-pay cards, and other options
- Provide exceptional customer service to internal and external customers; resolve patient request in a timely and accurate manner
- Serves as the liaison between the medical staff, insurance companies, outpatient pharmacies, manufactures, and patients.
- Review patient medication history, insurance and demographic status to identify barriers and opportunities for eligibility for medication assistance.
Billing and Finance
SSM Health Monroe Pharmacy
03.2004 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Reconciled accounts receivable to general ledger.
- Responsible for finical reporting for pharmacy services, daily deposit, month-ed close, yearly financial reporting and accounts receivable management.
- Maintains a log for invoices from outside vendors
- Resolves medication charging errors and rebills,
- Oversees billing for internal departments and external organizations
Education
Certified Pharmacy Technician- CPhT -
Highland Community College
Freeport, IL12.2021
High School Diploma -
American School
Lansing, IL06.2000
Skills
- Organizational Skills
- Problem-Solving Skills
- Teamwork Abilities
- Patient Counseling
- EPIC Experience
- Excellent time management skills
- Ability to work under stress
- Microsoft Word
- Excel
- Fast learner
- HIPAA
- Continuous Learning
Timeline
Pharmacy Technician/ Pharmacy Access Specialist
SSM Health Monroe Pharmacy
03.2004 - Current
Billing and Finance
SSM Health Monroe Pharmacy
03.2004 - Current
Certified Pharmacy Technician- CPhT -
Highland Community College
High School Diploma -
American School
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